Jamie Korwin
Tempe
Summary
Patient registration professional with strong background in healthcare administration and patient services. Known for reliability and adaptability in fast-paced environments, ensuring smooth and efficient patient registration processes. Skilled in data entry, insurance verification, and patient communication. Valued for collaborative approach and results-driven focus, contributing positively to team goals and adaptable to changing needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Claims Adjuster
State Farm
Tempe, AZ
10.2023 - Current
- Analyzed policy details along with supporting documents provided by healthcare providers to make informed decisions on claims approvals or denials.
- Resolved complex claims issues for expedited processing and resolution.
- Provided exceptional customer service to both internal and external stakeholders during the entire claim lifecycle process.
- Mentored new hires on company policies, procedures, and best practices related to medical claims adjusting.
- Maintained strict compliance with HIPAA regulations, safeguarding patient privacy throughout the claim evaluation process.
- Managed large volume of medical claims on daily basis.
- Maintained contact with claimants and attorneys to determine treatment status.
Patient Access Representative
St Joeseph Hospital
Phoenix, AZ
11.2022 - 05.2023
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Managed high-stress situations calmly while assisting patients experiencing medical emergencies or other urgent matters.
- Demonstrated adaptability in mastering new registration systems, software upgrades, and evolving industry regulations.
- Collected demographic and insurance information from patients.
- Verified insurance benefits, processed payments, and issued receipts.
- Served as a reliable resource for colleagues seeking assistance with complex cases or unfamiliar scenarios in the registration process.
- Enhanced patient registration experience by efficiently gathering and verifying required information.
- Answered patient questions and inquiries regarding registration process and documentation.
Medical Billing Assistant
American Vision Partners
Phoenix, AZ
04.2022 - 11.2022
- Processed medical claims using advanced billing software to ensure accuracy and timely submissions.
- Identified recurring issues in claims processing, recommending improvements to reduce errors and delays.
- Maximized reimbursement opportunities by staying current on industry trends and new billing procedures.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Delivered timely and accurate charge submissions.
- Utilized various software programs to process customer payments.
- Handled account payments and provided information regarding outstanding balances.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ12-2026
Skills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Claims processing
- Advanced oral and written communication skills
- Decision-making and problem solving
- Customer service and conflict resolution
- Attention to detail
- Multitasking and organization
- Empathy and patience
Certification
Medical Coding and Billing
Timeline
Claims Adjuster
State Farm
10.2023 - Current
Patient Access Representative
St Joeseph Hospital
11.2022 - 05.2023
Medical Billing Assistant
American Vision Partners
04.2022 - 11.2022
Bachelor of Science - Business Administration
University of Phoenix