Jamilah Crawford
Phoenix
Summary
I am a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level MLT position. I am ready to help the team achieve company goals. I see myself as a dependable candidate who is successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Claims Associate
State Farm
03.2024 - 11.2024
- Coordinated with internal teams to ensure accurate documentation and timely claim resolutions.
- Implemented quality control measures to improve accuracy in claim evaluations.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Followed up with customers on unresolved issues.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
Delivery Driver
Burst Logistics
07.2023 - 01.2024
- Navigated delivery routes efficiently, ensuring timely arrival at customer locations.
- Conducted vehicle inspections and maintained compliance with safety regulations.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
Customer Service Representative
EZ Title and Registration
04.2021 - 01.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Drivers License Testing
- Surety Bonds
- MVD processing
- Inspections
Education
Associate of Applied Science - Medical Laboratory Science
Brookline College
Phoenix, AZ04-2026
Skills
- Critical Thinking
- Health Education
- Teamwork and collaboration
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Active listening
- Problem resolution
Certification
- Medical Laboratory Technologist Training - Jan to April 2026
Languages
English
Native or Bilingual
Timeline
Claims Associate
State Farm
03.2024 - 11.2024
Delivery Driver
Burst Logistics
07.2023 - 01.2024
Customer Service Representative
EZ Title and Registration
04.2021 - 01.2023
Associate of Applied Science - Medical Laboratory Science
Brookline College