Jenna Chico
Casa Grande
Summary
Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols. \
Overview
4
4
years of professional experience
Work History
Commissary Worker/Correctional Officer
LA Palma Correctional Center
10.2023 - Current
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed.
- Provided valuable input on menu development, sharing creative ideas for new dishes that garnered praise from customers.
- Adhered to strict compliance guidelines related to health department protocols without receiving any violations throughout tenure.
- Enhanced customer satisfaction by efficiently preparing and packaging food items for daily use.
- Maintained confidentiality and security of records.
- Interviewed inmates to obtain information and assess needs.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Enforced rules and regulations to maintain order among inmates.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
Security Officer
Gila River Gaming Enterprises Inc.
10.2023 - 05.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Online Sales Representative
Lowes Home Improvment
09.2020 - 10.2020
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Boosted online sales by developing and implementing effective digital marketing strategies.
- Trained new hires on company policies along with selling techniques specific to our products, ensuring consistent sales team performance.
- Increased repeat customers through personalized follow-up communications and targeted promotions.
- Generated detailed sales reports to track performance metrics over time, informing future strategy adjustments as necessary.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Researched and developed new products to meet customer demands.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Managed customer service inquiries and complaints for customer satisfaction.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
Crew Member
Tractor Supply Distribution Center
04.2020 - 08.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Education
High School Diploma -
Ppep Tec - Alice S. Paul Learning Center
Casa Grande, AZ05.2021
Skills
- Workplace Safety
- Shelf Stocking
- Cleaning Protocols
- Label Reading
- Customer Service
- Honest and Dependable
- Reliable and Responsible
- Customer Assistance
- Adaptable and Flexible
- Team Cooperation
- Creative Thinking
- Relationship Building
- Flexible Hours
- Organization
- Inventory and Stocking
- Security Practices
- Loss Prevention
Timeline
Commissary Worker/Correctional Officer
LA Palma Correctional Center
10.2023 - Current
Security Officer
Gila River Gaming Enterprises Inc.
10.2023 - 05.2024
Online Sales Representative
Lowes Home Improvment
09.2020 - 10.2020
Crew Member
Tractor Supply Distribution Center
04.2020 - 08.2020
High School Diploma -
Ppep Tec - Alice S. Paul Learning Center
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