Jennie Shaffer
Kingman
Summary
Dynamic professional with extensive experience at McDonald's, excelling in employee training and sales strategy development. Proven ability to enhance customer satisfaction and streamline operations, utilizing strong problem-solving and communication skills. Recognized for effectively managing diverse teams and driving revenue growth through innovative service strategies.
Overview
5
5
years of professional experience
Work History
Shift Leader
Taco Bell
Kingman
12.2024 - 03.2025
- Trained new employees on company policies, operational procedures, and customer service standards.
- Assessed reports and adjusted workflows to realign with targets.
- Supervised and led employees to maintain productivity and customer service levels.
General Manager
McDonald's Restaurant
Kingman
10.2019 - 12.2024
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Designed sales and service strategies to improve revenue and retention.
- Created schedules and monitored payroll to remain within budget.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Administered employee discipline through verbal and written warnings.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
GED -
Lee Williams
Kingman, ArizonaSkills
- Employee training
- Workforce management
- Sales strategy
- Customer service
- Inventory management
- Scheduling
- Safety compliance
- Time management
- Conflict resolution
- Communication skills
- Problem solving
- Customer service management
- Decision-making capacity
- Team supervision
- Training assistance
- Shift scheduling
- Sales and upselling
- Strong verbal and written communication
Timeline
Shift Leader
Taco Bell
12.2024 - 03.2025
General Manager
McDonald's Restaurant
10.2019 - 12.2024
GED -
Lee Williams