Jersey Campos
Phoenix
Summary
Innovative and customer-focused professional with experience in service advocacy. Outstanding problem-solving, conflict resolution and leadership traits. Confident in building excellent rapport with customers and ensuring complete satisfaction with services and products. Adept at resolving internal and external issues productively.
Overview
8
8
years of professional experience
Work History
Senior Advocate
Cavana
Tempe, AZ
06.2025 - Current
- Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Developed employee training programs to achieve optimal level of performance during customer interactions.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Worked with customers in via telephone to answer questions, process transactions, and resolve issues.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained spreadsheets of data across multiple systems.
- Edited and proofread documents for accuracy and completeness.
- Utilized office management software to record and track customer information.
Specialty Shop Manager
Scheels All Sports
Chandler, Az
08.2023 - 05.2025
- Trained new employees on proper protocols and customer service standards.
- Answered customers’ questions and addressed problems and complaints in person and via phone.
- Cultivated and maintained positive working relationships with clients.
- Organized daily and weekly sales reports to track shop success.
- Supervised team members to ensure compliance with safety protocols and quality standards.
- Kept current on market and product trends to answer customer questions.
- Demonstrated excellent problem solving skills to resolve customer complaints promptly and efficiently.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Communicated plans and actions to meet departmental goals.
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
Crew Member
Fired pie
Mesa, Az
08.2021 - 05.2022
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.
- Demonstrated ability to work quickly and accurately in high-pressure environments.
- Adhered to safety protocols at all times while preparing meals for customers.
Project Engineer Intern
McCarthy Building companies
Phoenix, Az
03.2021 - 08.2021
- Created technical drawings, diagrams and charts for project design and implementation.
- Maintained accurate records of all changes made during project’s development cycle.
- Utilized problem-solving skills when faced with complex challenges during project’s lifecycle.
- Prepared clear documentation regarding project requirements, specifications and outcomes.
- Assisted in the development and implementation of project risk management plans and procedures to mitigate project risks.
Sales Associate
Marshall’s
Mesa, Az
10.2017 - 03.2021
- Performed cleaning tasks, keeping store neat and organized.
- Kept work area clean, organized and free of clutter at all times.
- Helped customers find and select products.
- Greeted customers warmly and offered assistance.
Education
Associate in Science (A.S.) - Construction Management
Mesa Community College
Mesa05-2024
High School Diploma -
Westwood Highschool
Mesa, AZ05-2020
Skills
- Customer service
- Visual merchandising
- Problem-solving abilities
- Effective communication
- Time management
- Business management
- Attention to detail
- Critical thinking
- Team collaboration
- De-escalation techniques
- Goal oriented
- Call handling
- Complaint handling
Timeline
Senior Advocate
Cavana
06.2025 - Current
Specialty Shop Manager
Scheels All Sports
08.2023 - 05.2025
Crew Member
Fired pie
08.2021 - 05.2022
Project Engineer Intern
McCarthy Building companies
03.2021 - 08.2021
Sales Associate
Marshall’s
10.2017 - 03.2021
Associate in Science (A.S.) - Construction Management
Mesa Community College
High School Diploma -
Westwood Highschool