Jersey Campos
Phoenix
Summary
Innovative and customer-focused professional with experience in service advocacy. Outstanding problem-solving, conflict resolution and leadership traits. Confident in building excellent rapport with customers and ensuring complete satisfaction with services and products. Adept at resolving internal and external issues productively.
Overview
9
9
years of professional experience
Work History
Senior Advocate
Cavana
06.2025 - Current
- Analyzed customer concerns and identified root causes to implement effective corrective actions.
- Collaborated with team members to develop and deliver efficient solutions to customer inquiries and issues.
- Designed and implemented employee training programs to enhance performance and improve customer interactions.
- Managed customer escalations with professionalism, preserving brand reputation and ensuring customer satisfaction.
- Provided customer support via telephone, addressing inquiries, processing transactions, and resolving issues.
- Processed loans across multiple departments, ensuring accuracy, timeliness, and compliance with established guidelines.
- Conducted follow-ups with customers to confirm resolution and uphold high service standards.
- Maintained and updated data across multiple systems, ensuring accuracy and organization.
- Reviewed and edited documents to ensure accuracy, completeness, and compliance.
- Utilized office management software to document and track customer information effectively.
- Trained and mentored new employees on company protocols and customer service standards.
- Addressed customer inquiries and resolved concerns through both in-person and phone interactions.
- Built and maintained strong client relationships through consistent, high-quality service.
- Compiled and analyzed daily and weekly sales reports to monitor performance and support business goals.
Specialty Shop Manager
Scheels All Sports
08.2023 - 05.2025
- Trained and onboarded new employees on company protocols, safety procedures, and customer service standards.
- Resolved customer inquiries, concerns, and complaints in person and over the phone, ensuring a positive experience.
- Built and maintained strong client relationships to support customer retention and repeat business.
- Compiled and analyzed daily and weekly sales reports to monitor performance and identify trends.
- Supervised team members to ensure compliance with safety regulations and quality standards.
- Stayed current on market trends and product knowledge to provide accurate, informed recommendations to customers.
- Applied strong problem-solving skills to address customer issues quickly and effectively.
- Assigned, prioritized, and delegated tasks to staff to maintain efficient daily operations.
- Coached and motivated team members to improve sales performance and deliver high-quality customer service.
- Communicated clear plans and expectations to align team efforts with departmental goals.
- Managed multiple projects simultaneously while ensuring deadlines and quality standards were met.
Crew Member
Fired pie
08.2021 - 05.2022
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.
- Demonstrated ability to work quickly and accurately in high-pressure environments.
- Adhered to safety protocols at all times while preparing meals for customers.
Project Engineer Intern
McCarthy Building companies
03.2021 - 08.2021
- Created technical drawings, diagrams and charts for project design and implementation.
- Maintained accurate records of all changes made during project's development cycle.
- Utilized problem-solving skills when faced with complex challenges during project's lifecycle.
- Prepared clear documentation regarding project requirements, specifications and outcomes.
- Assisted in the development and implementation of project risk management plans and procedures to mitigate project risks.
Sales Associate
Marshall's
10.2017 - 03.2021
- Performed cleaning tasks, keeping store neat and organized.
- Kept work area clean, organized and free of clutter at all times.
- Helped customers find and select products.
- Greeted customers warmly and offered assistance.
Education
Associate in Science (A.S.) - Construction Management
Mesa Community College at Mesa
05-2024
High School Diploma - undefined
Westwood Highschool at Mesa
Mesa, AZ05-2020
Skills
- Customer service
- Visual merchandising
- Problem-solving abilities
- Effective communication
- Time management
- Business management
- Attention to detail
- Critical thinking
- Team collaboration
- De-escalation techniques
- Goal oriented
- Call handling
- Complaint handling
Timeline
Senior Advocate
Cavana
06.2025 - Current
Specialty Shop Manager
Scheels All Sports
08.2023 - 05.2025
Crew Member
Fired pie
08.2021 - 05.2022
Project Engineer Intern
McCarthy Building companies
03.2021 - 08.2021
Sales Associate
Marshall's
10.2017 - 03.2021
High School Diploma - undefined
Westwood Highschool at Mesa
Associate in Science (A.S.) - Construction Management
Mesa Community College at Mesa