Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jessica Iniguez

Jessica Iniguez

Queen Creek

Summary

Dynamic and results-driven operations leader with over 15 years of experience in the automotive and logistics industries. Proven track record of implementing and optimizing business processes to drive operational efficiency, quality improvements, and profit growth. Recognized for building and leading high-performing teams, developing scalable systems, and fostering a culture of continuous improvement. Passionate about organizational transformation and delivering measurable business value through strategic leadership and cross-functional collaboration.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Operations Manager

Bill Luke Autos
Gilbert
09.2018 - Current
  • Direct daily operations for four automotive dealership locations, ensuring efficient performance aligned with organizational goals.
  • Lead the implementation of streamlined workflows and process improvements to enhance productivity and reduce operational costs.
  • Prepare and present detailed profit and performance reports for executive leadership, providing strategic insights to support data-driven decision-making.
  • Analyze operational data to identify areas for revenue growth and cost optimization, successfully increasing profitability.
  • Oversee cross-functional departments, including Intake, Administration, and Transportation, ensuring all departments meet or exceed established KPIs.
  • Foster a culture of accountability and continuous improvement, leading teams to consistently achieve operational excellence and enhance customer satisfaction.

Account Manager

Adesa Auto Auction
Mesa
03.2011 - 08.2018
  • Acted as the primary point of contact for CarsArrive’s National Dealer Group Accounts, building strong, long-term relationships with key clients.
  • Developed and maintained a deep understanding of client expectations, ensuring tailored solutions and exceptional service delivery.
  • Managed multi-million-dollar contract accounts, overseeing the execution and performance of high-profile client agreements.
  • Prepared and delivered training materials and product demonstrations to onboard new clients, ensuring they maximized the value of system software and transport solutions.
  • Collaborated with internal teams to resolve client issues promptly, optimize services, and deliver the highest level of client satisfaction.
  • Conducted in-depth training sessions and presentations, driving client success and reinforcing product value.

Education

Language Studies -

Rio Salado College
Tempe, AZ
05-2015

Skills

  • Leadership & Team Management
  • Process Optimization & Efficiency Improvements
  • Financial Reporting & Profitability Analysis
  • Client Relationship Management
  • Contract Management & Negotiation
  • Bilingual (Spanish & English)
  • Cross-functional Collaboration
  • KPI & Performance Metrics Management
  • Training & Development
  • Strategic Planning & Execution

Certification

  • Top Women in Retail in the US (2023) – Award by Car Guru & Auto Remarketing
  • Supervisor Workplace Drug & Alcohol Awareness Training – Transportation Compliance Services (July 2020)

Timeline

Operations Manager

Bill Luke Autos
09.2018 - Current

Account Manager

Adesa Auto Auction
03.2011 - 08.2018

Language Studies -

Rio Salado College

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Jessica Iniguez