Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesus Rodriguez

Sales And Customer Service
Phoenix,AZ

Summary

Dynamic customer service professional with a proven track record at Northern Az Glass, excelling in complaint resolution and client relations. Adept at enhancing customer satisfaction through active listening and effective problem-solving. Recognized for achieving high client retention rates and delivering tailored product solutions, ensuring exceptional service quality and loyalty.

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Overview

9
9
years of professional experience
1
1
Language

Work History

Customer Service Representative

Northern Az Glass
Phoenix, AZ
01.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Service Technician

Desert Foothills Landscape
Cave Creek, Arizona
12.2021 - 11.2023
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
  • Minimized return service calls, ensuring thorough and accurate service on first visit.
  • Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
  • Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
  • Optimized service delivery times, implementing efficient routing and scheduling strategies.

Paint Department Associate

the Home Depot
Phoenix, AZ
11.2020 - 10.2021
  • Provided exceptional customer service, addressing concerns promptly and offering tailored solutions to meet clients'' needs.
  • Managed paint mixing station diligently, achieving precise color matches according to customers'' specifications.
  • Established rapport with customers by actively listening to their needs and offering expert advice on paint selection, application techniques, or surface preparation.
  • Increased sales revenue with effective product merchandising and strategic promotions implementation.

Sales Specialist

Oreilly Auto Pats
Phoenix, AZ
01.2018 - 10.2020
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problem solving.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Provided first-rate service to all customers and potential customers.
  • Increased sales revenue by developing and implementing strategic sales plans.
  • Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Achieved or exceeded company-defined sales quotas.
  • Recorded accurate and efficient records in customer database.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Store Cashier

QuikTrip
Phoenix, AZ
05.2016 - 01.2018
  • Maintained accurate cash handling practices for smooth store operations and minimized discrepancies.
  • Maximized transaction speed by memorizing product codes, streamlining the checkout process for shoppers.
  • Achieved excellent attendance record, consistently arriving on time for scheduled shifts ready to fulfill responsibilities.
  • Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Enhanced customer satisfaction by efficiently processing transactions and providing excellent service.
  • Proactively assisted coworkers during busy periods to ensure efficient workflow throughout the store.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.

Education

High School Diploma -

Pinnacle Highschool
Phoenix, AZ
05.2018

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Call management

Adaptability and flexibility

Complaint resolution

Time management

Customer relations

Data collection

Problem resolution

Critical thinking

Decision-making

Appointment scheduling

Computer proficiency

Account updating

Customer satisfaction measurement

Live chat support

Follow-up skills

Technical support

Customer education

Product and service solutions

Payment processing

Building rapport

Sales expertise

Order processing

Product sales

Service upselling

Professional telephone demeanor

Product education

POS systems expert

Timeline

Customer Service Representative

Northern Az Glass
01.2024 - Current

Service Technician

Desert Foothills Landscape
12.2021 - 11.2023

Paint Department Associate

the Home Depot
11.2020 - 10.2021

Sales Specialist

Oreilly Auto Pats
01.2018 - 10.2020

Store Cashier

QuikTrip
05.2016 - 01.2018

High School Diploma -

Pinnacle Highschool

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Jesus Rodriguez Sales And Customer Service