Jo Miller
Surprise
Summary
Dynamic professional with extensive experience in customer service and front desk operations at America's Best Eyecare & Eyewear. Proven ability to enhance appointment scheduling efficiency and maintain organization. Skilled in health and safety compliance, with a strong focus on problem-solving and team leadership, ensuring exceptional service delivery in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Optician (Sales Associate)
America's Best Eyecare & Eyewear
Surprise
09.2023 - Current
- Greeted visitors warmly and guided them to appropriate departments.
- Scheduled appointments and maintained calendar for executive staff.
- Managed multi-line phone system, directing calls to relevant personnel.
- Maintained organization of front desk area and reception materials.
- Handled confidential documents with discretion and attention to detail.
- Assisted customers in selecting appropriate eyewear based on individual needs.
Front Desk Dental Assistant
.
Phoenix
07.2023 - 09.2023
- Certified DANB RDH
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments and coordinated patient follow-ups effectively.
- Sterilized dental instruments and maintained a clean work environment daily.
Shift Lead (Baker)
Crumbl Cookies
Surprise
09.2021 - 06.2023
- Led daily operations in fast-paced bakery environment.
- Trained and supervised team members to enhance productivity.
- Ensured compliance with health and safety regulations.
- Managed inventory and ordering to maintain stock levels.
- Delivered exceptional customer service and resolved issues efficiently.
Education
Healthcare - Dental Hygiene Prerequisites
Maricopa Community Colleges, Glendale Community College
Glendale, Arizona, AZ05-2026
High School Diploma -
Shadow Ridge Highschool
Surprise, AZ05-2022
Skills
- Appointment scheduling
- Customer service
- Front desk operations
- Health and safety compliance
- Tech savvy
- Organizational skills
- Social perceptiveness
- Problem-solving
Hobbies and Interests
- Running
- Pickleball
- Board Games
- Cooking/Baking
References
Rachel Heitkam, General Manager at America's Best (623) 696-2262
Nikita Patel, Assitant GM at Americas's Best (480) 859-8256
Volunteer Experience
- Volunteer, Team Smile, Tucson, AZ,
- Volunteer, Arizona Mission of Mercy, Glendale, AZ,
- Volunteer, A Mighty Change of Heart, Surprise, AZ,
Timeline
Optician (Sales Associate)
America's Best Eyecare & Eyewear
09.2023 - Current
Front Desk Dental Assistant
.
07.2023 - 09.2023
Shift Lead (Baker)
Crumbl Cookies
09.2021 - 06.2023
Healthcare - Dental Hygiene Prerequisites
Maricopa Community Colleges, Glendale Community College
High School Diploma -
Shadow Ridge Highschool