Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph Adkins

Apache Junction

Summary

Store Manager with a proven track record at Dunn-Edwards, excelling in customer service and team leadership. Enhanced sales through innovative merchandising and effective training, achieving significant improvements in customer satisfaction. Skilled in inventory management and problem-solving, fostering a positive work environment while optimizing store operations.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Also very hands on with background in automotive and construction fields


Overview

20
20
years of professional experience
1
1
Certification

Work History

Store Manager

Dunn-Edwards
02.2017 - 06.2025
  • Directed daily store operations to ensure optimal customer service and product availability.
  • Trained and mentored staff on sales techniques and company policies to improve team performance.
  • Analyzed sales data to identify trends, adjusting inventory levels accordingly for efficiency.
  • Implemented visual merchandising standards to enhance store presentation and customer engagement.
  • Developed staff schedules to maintain coverage during peak hours while managing labor costs effectively.
  • Conducted regular inventory audits to minimize discrepancies and optimize stock management processes.
  • Fostered a positive work environment through effective communication and conflict resolution strategies.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.

Key Holder Supervisor

Home Depot
03.2005 - 11.2015
  • Supervised daily store operations, ensuring compliance with company policies and procedures.
  • Trained and mentored new team members on customer service standards and operational excellence.
  • Managed cash handling processes, including reconciliation of cash drawers and bank deposits.
  • Implemented inventory management systems to optimize stock levels and reduce shrinkage.
  • Conducted regular visual merchandising assessments to enhance product presentation and sales appeal.
  • Led team meetings to communicate sales goals, performance metrics, and operational updates.
  • Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
  • Completed store opening and closing procedures.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Enhanced store sales by implementing effective visual merchandising strategies and product placement.
  • Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
  • Monitored sales trends closely to identify opportunities for growth or areas requiring improvement in product offerings or merchandising strategies.
  • Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
  • Implemented loss prevention measures to minimize theft risks while maintaining a welcoming atmosphere for shoppers.
  • Maximized revenue opportunities by analyzing sales data and adjusting product assortments or promotional strategies accordingly.
  • Reviewed employee performance regularly, offering constructive feedback and coaching for improvement as needed.
  • Ensured compliance with company policies by educating staff on expectations and taking corrective action when necessary.
  • Developed strong relationships with vendors, negotiating favorable terms for pricing or delivery options whenever possible.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Store Manager

Ace Hardware
02.2012 - 06.2015
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Directed daily store operations to ensure optimal customer service and product availability.
  • Analyzed sales data to identify trends, adjusting inventory levels accordingly for efficiency.
  • Implemented visual merchandising standards to enhance store presentation and customer engagement.
  • Developed staff schedules to maintain coverage during peak hours while managing labor costs effectively.
  • Conducted regular inventory audits to minimize discrepancies and optimize stock management processes.
  • Fostered a positive work environment through effective communication and conflict resolution strategies.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Education

GED -

Marion County High
Jasper, TN
05-1985

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Team leadership
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing

Certification

ASE.Certification in auto parts.

Felpro Certification in gaskets.

Timeline

Store Manager

Dunn-Edwards
02.2017 - 06.2025

Store Manager

Ace Hardware
02.2012 - 06.2015

Key Holder Supervisor

Home Depot
03.2005 - 11.2015

GED -

Marion County High

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Joseph Adkins