Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Battle

Chandler

Summary

Dedicated and vigilant professional with knack for maintaining high level of awareness and attention to detail. Possesses strong analytical skills and solid understanding of surveillance technology, including monitoring systems and security protocols. Capable of driving team efficiency and ensuring secure environment through proactive management and swift decision-making.

Overview

4
4
years of professional experience

Work History

Assistant Surveillance Shift Manager

Gila River Casino
09.2024 - Current
  • Assisted upper management in developing and implementing new surveillance technologies and strategies for continuous improvement in the department.
  • Optimized resource allocation by assessing staffing needs based on peak hours, special events, or known threats to casino operations.
  • Conducted thorough daily audits of surveillance equipment to ensure optimal performance and minimal downtime.
  • Increased accuracy in identifying suspicious activities by providing comprehensive training to surveillance operators.
  • Developed strong working relationships with law enforcement agencies, resulting in increased collaboration for investigations.
  • Maintained strict confidentiality of sensitive information, ensuring compliance with company policies and legal regulations.
  • Reviewed archived video footage for potential evidence related to thefts or fraud cases ensuring that any relevant information was passed on to appropriate parties.
  • Reduced incident response time through effective communication and coordination with security personnel.
  • Streamlined reporting processes for improved documentation and communication between departments.
  • Ensured the safety of casino patrons and employees through constant monitoring of gaming floor activities, facility access points, and high-risk areas.
  • Established a solid reputation within the organization as a reliable, knowledgeable, and dedicated professional who consistently produced high-quality work.
  • Played a critical role in resolving disputes among patrons or staff members by providing timely footage review and accurate assessments of events that transpired.

Surveillance Supervisor/Emergency Response Center (ERC) Supervisor

BetMGM
08.2022 - 08.2024
  • Taught and advised Surveillance officers how to monitor various closed-circuit television (CCTV) technology and review sportsbook activities, archive what they observed, and be mindful to report malfunctions of the company PC and Avigilon CCTV system.
  • Learned, practiced, and effectively performed duties taught by the Manager, Security & Surveillance.
  • Collaborated with Climacete to specifically designate alarm codes for Surveillance Officers as well as myself.
  • Instructed Surveillance Officers how to operate the Lenel OnGuard software
  • Instructed Surveillance Officers how to create badges for new employees, also on how to remove badge access and monitor alarm monitoring.
  • Created weekly schedules for Surveillance officers, also experienced in making adjustments due to PTO, call-outs, and special events.
  • Collaborated with Sportsbook Manager and Retail Operation Managers to improve positive cohesiveness (work performance/workplace morale).
  • Established relationship with Retail team, AML/Title 31 team, SAFE security, AZ Cardinals head of Security team, IMCOR, Climacete, partners/vendors (joints that supply to the need of our body) frequent BET Sportsbook in Glendale, AZ.
  • Managed the Surveillance Officers to consistently keep “Footage Retained Log”, “Policy Violation Log”, “Observation Stratification Log”, “Variances Log”, &“Visitors Management Log”.
  • Ensured Surveillance Officers are completing daily duties consistently.
  • Thought Surveillance Officers hot to ban subjects on iTrak and IDVisor.
  • Instructed and ensured Surveillance officers are maintaining daily key and cash safe audits.
  • Ensured the Surveillance team is properly documenting all visits to the Sportsbook in iTrak (Primary documenting program)
  • Instructed Surveillance officers how to conduct and document panic alarm testing
  • Onboarded, trained, and consistently supported Surveillance Officers
  • Proactively monitored sportsbook areas and personnel including, but not limited to, Cage, Soft Count, Kiosks, Sports Bar to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft.
  • Instructed Surveillance Officers to be proactive during live observing and playback reviewing footage. Next, complete required documentation (Incident report or Supplemental report, including proper participants and media) while retaining the footage then documenting that retained footage in the “retained footage log”
  • This also includes specific incidents including but not limited to employee observations, guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
  • Maintained and improved knowledge of sportsbook rules, company policies, procedures, and threats in all areas which Security/Surveillance are responsible for monitoring through training and professional development.
  • Cooperated with the local Gaming Authority (informing ADG of early/late openings/closings and coordinating with and/or assisting other law enforcement agencies as necessary.
  • Maintained strict confidentiality of Surveillance operations and any non-public information learned as an employee.
  • Collaborated with leadership to maximize guest experience.
  • Performed other job-related duties as requested.
  • Taught and reminded ERC agents to properly follow all ERC guidelines.
  • Properly taught ERC agents how to use LexisNexis when researching possible threats (self-harm, harm to persons/others, threat against properties)
  • Taught ERC agents how to proper report writing and format
  • Taught ERC agents how to be decisive whether to contact or not contact law enforcement on various ERC situations.
  • Taught ERC agents how to communicate with Customer Service when asking to obtain additional needed information.
  • Taught ERC agents how to properly document reports. Also how to conduct follow ups with Law Enforcement also all those that need to know a “BE ON LOOK OUT” (BOLO) has been created for the subject, and to also contact the nearest BETMGM property(s) and /or the Global Security Operations Center (GSOC) depending on the severity of the threat.

Surveillance Supervisor

BetMGM
01.2022 - 08.2022
  • Operated various closed-circuit television (CCTV) technology to monitor and reviewed sportsbook activities, archived video footage while monitoring the Surveillance system for malfunctions.
  • Maintained designation as a “key and alarm code holder.
  • Opened/Closed the Sportsbook on numerous occasions.
  • Created the Surveillance team scheduling.
  • Maintain audits and audit logbooks
  • Conduct and report back on alarm testing
  • Onboard, train, and support Surveillance Officers
  • Proactively monitor sportsbook areas and personnel including, but not limited to, Cage, Soft Count, Kiosks, Sports Bar to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft.
  • Proactively observe and review video then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
  • Maintained and improved knowledge of sportsbook rules, company policies, procedures, and threats in all areas which Surveillance is responsible for monitoring through training and professional development.
  • Cooperated with the local Gaming Authority and coordinated with and/or assisted other law enforcement agencies as necessary. Testify in court as a representative for the company as necessary.
  • Maintained strict confidentiality of Surveillance operations and any non-public information learned as an employee.
  • Performed other job-related duties as requested.

Education

Bachelor of Science - Criminal Justice/Law Enforcement Administration, Psychology

University of Maryland Eastern Shore
Princess Anne, MD
06-2015

Skills

  • Experience in sensitive key management
  • Understanding of self-exclusion protocols
  • Experience in AML and Title 31 procedures
  • Risk assessment auditing
  • Effective leadership
  • Calendar management
  • Physical security management
  • Access management
  • Proficient in Lenel OnGuard
  • Risk management strategies
  • Skilled in Microsoft Office applications
  • Workforce evaluation auditing
  • Personal security services
  • CCTV oversight
  • Team development
  • Incident documentation
  • Compliance with security protocols
  • Security protocols
  • Incident reporting
  • Team management
  • CCTV monitoring

Timeline

Assistant Surveillance Shift Manager

Gila River Casino
09.2024 - Current

Surveillance Supervisor/Emergency Response Center (ERC) Supervisor

BetMGM
08.2022 - 08.2024

Surveillance Supervisor

BetMGM
01.2022 - 08.2022

Bachelor of Science - Criminal Justice/Law Enforcement Administration, Psychology

University of Maryland Eastern Shore

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Joshua Battle