Julia Martinez
Tucson,Az
Summary
Dynamic professional with expertise in material handling and communication skills, honed at FedEx: Ground. Successfully optimized processes and enhanced safety compliance, leading to a 20% reduction in delays. Proven ability to resolve issues and improve customer satisfaction, contributing to increased loyalty and repeat business. Skilled in package inspection and front desk operations.
Overview
21
21
years of professional experience
Work History
Package Handler
FedEx:Ground
10.2015 - Current
- Operated material handling equipment to efficiently sort and package shipments.
- Collaborated with team members to optimize sorting processes and reduce delays.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Supported quality control efforts, inspecting packages for damage and ensuring proper handling to maintain integrity.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Customer Service Representative
APAC Customer Services
04.2012 - 03.2015
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed approximately 30 high-volume call traffic while maintaining quality service standards and customer satisfaction.
- Collaborated with team members to streamline processes and improve overall operational efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assembly Warehouse Clerk
Nessco Resources
Tucson, Arizona
08.2009 - 01.2011
- Operated forklifts and pallet jacks for efficient material handling.
- Managed inventory counts to ensure accuracy and minimize discrepancies.
- Assisted in loading and unloading shipments, ensuring timely delivery.
- Organized warehouse layout to optimize space and improve workflow efficiency.
- Handled day-to-day shipping and receiving overseeing more than 45 packages per day.
Receptionist / Offices Assistant
SOS Staffing Services
02.2005 - 08.2010
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Handled multi-line phone system, directing calls to appropriate departments promptly.
- Maintained organized filing systems for client records and office documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Associate of Applied Science - Psychology
Pima Community College
Tucson, AZAssociate of Science - Production Manufacturing
Ford Motor Company
Detroit, MISkills
- Material handling
- Package inspection
- Safety compliance
- Process optimization
- Communication skills
- Multi-line phone system
- Front desk operations
- Issue resolution
Timeline
Package Handler
FedEx:Ground
10.2015 - Current
Customer Service Representative
APAC Customer Services
04.2012 - 03.2015
Assembly Warehouse Clerk
Nessco Resources
08.2009 - 01.2011
Receptionist / Offices Assistant
SOS Staffing Services
02.2005 - 08.2010
Associate of Applied Science - Psychology
Pima Community College
Associate of Science - Production Manufacturing
Ford Motor Company