Julie Durfee
Mesa
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Quick learner and book lover with phone and in person customer service skills.
Overview
7
7
years of professional experience
Work History
Claims Associate
State Farm
01.2024 - Current
- Review and process incoming auto claims
- Determine coverage by examining insurance policies and other records.
- Investigate claims by contacting claimants and insureds to gather necessary information.
- Authorize payment within the scope of authority and settle claims in a cost-effective manner.
- Update and maintain claim files to ensure complete records.
- Assist claimants and insureds in setting up repairs and rentals.
- 1 year
Front Desk Clerk
Mesa Spirit RV Resort
11.2022 - 12.2023
- Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone
- Process payments and deposits
- Run reports and submit maintenance request forms to ensure office efficiency
- Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner
- Prioritize customer satisfaction, address conflicts and solve problems promptly
- 1 year
Office Assistant
Mesa Community College
09.2021 - 10.2022
- Greeted visitors at reception, answering questions and providing direction.
- Registered students for classes using Student Information System program
- Answered inbound calls to handle various concerns.
- Created flyers and signs for various functions
- Assisted supervisors in creating schedules and ensured their accuracy
- Maintained confidentiality and discretion working with sensitive material.
- Prioritized tasks independently to best support office needs.
- Developed and maintained hardcopy and digital filing systems.
- 1 year 9 months
Receptionist/Customer Service Rep
Scrapbook.com
03.2018 - 08.2021
- Answered customer order questions by phone and email.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Achieved personal, team and company goals in customer service environment.
- Collaborated across departments to resolve customer-related issues.
- Delivered fast and friendly service to handle questions and service complaints.
- Compiled customer feedback to recommend improvements to management.
- Documented, researched and resolved customer service issues.
- 3 years 5 months
Education
High School Diploma -
Red Mountain High
Mesa06-1994
Skills
- Written and oral communication
- Telephone etiquette
- Administrative support
- Attention to detail
Timeline
Claims Associate
State Farm
01.2024 - Current
Front Desk Clerk
Mesa Spirit RV Resort
11.2022 - 12.2023
Office Assistant
Mesa Community College
09.2021 - 10.2022
Receptionist/Customer Service Rep
Scrapbook.com
03.2018 - 08.2021
High School Diploma -
Red Mountain High
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