Kalysta Figaro

Detail-oriented IT Support Specialist nearing completion of the Google IT Support Certificate, complemented by hands-on experience in healthcare operations. Skilled in managing electronic health record systems, ensuring data accuracy, and troubleshooting user issues in high-compliance settings. Knowledgeable in system reliability and security protocols, poised to contribute effectively in IT Support or Help Desk roles.

• CPR/First Aid Training, 2025
• Article 9 Training, 2025
• Fingerprint Clearance Card (AZ), 2023
• Prevention and Support Training, 2025
• Google IT, In progress

• Behavioral Health Technician, Sunshine Residential Homes Inc., 01/01/25, Present, Surprise, AZ, Monitor and document behavioral patterns and progress., Assist with hygiene routines, meals, and other daily tasks., Support children dealing with trauma, anxiety, anger, depression, or PTSD., Respond to emotional or behavioral crises calmly and effectively., Cultural sensitivity and trauma-informed care knowledge
• Fulfillment Associate (Seasonal), Amazon, 12/01/24, 01/01/25, Surprise, AZ, Processed customer orders accurately and efficiently in a high-volume fulfillment center., Operated warehouse equipment safely, demonstrating awareness of hazardous situations and adhering to safety protocols., Collaborated with team members to meet daily productivity targets, contributing to a large percentage of improvement in overall fulfillment speed., Maintained a clean and organized workspace, effectively managing time under tight constraints to ensure timely order processing., Demonstrated proficiency in computer systems, meeting job demands by effectively typing and navigating software applications.
• Caregiver, Home Instead Inc., 07/01/24, 10/01/24, Opelika, AL, Provided compassionate and personalized care to individuals with disabilities, ensuring their safety and well-being in a home setting., Assisted clients with daily living activities, including personal hygiene, meal preparation, and medication management, promoting independence and dignity., Developed and implemented individualized care plans in collaboration with families and healthcare professionals., Monitored and documented clients' progress, communicating effectively with medical staff and families to ensure optimal care., Handled emergencies calmly and efficiently, demonstrating the ability to function well under pressure.
• Front Desk Associate, Planet Fitness Inc., 06/01/24, 10/01/24, Opelika, AL, Managed member check-in processes, ensuring a welcoming and safe environment for all visitors., Provided assistance and information to members, addressing inquiries and concerns with professionalism and care., Monitored gym safety and cleanliness, contributing to a positive atmosphere conducive to personal well-being.
• Crew Member, Chipotle, 08/01/21, 05/01/23, Surprise, AZ, Delivered exceptional customer service in a fast-paced food service environment, interacting with an average of 100+ customers daily., Assisted customers with menu selections and dietary preferences, ensuring accurate and timely order processing., Handled customer inquiries and complaints professionally, resolving issues quickly to maintain satisfaction and loyalty., Effectively communicated verbally and in writing, providing clear instructions and information to customers and team members., Presented a well-groomed appearance in accordance with company standards, enhancing the professional environment.
• Caregiver, Tender Hearts LLC, 04/01/22, 03/01/23, Surprise, AZ, Provided comprehensive care and support to a disabled family member with epilepsy, ensuring their safety, well-being, and comfort., Assisted with daily activities such as personal hygiene, medication management (including anti-epileptic medications), and mobility support., Implemented individualized habilitation plans to promote skill development, independence, and social engagement, while considering their specific needs and challenges., Collaborated with healthcare professionals, therapists, and other support providers to ensure coordinated care and management of epilepsy symptoms., Monitored and documented seizure activity, triggers, and response to medications, providing valuable information for healthcare providers and improving the individual's overall care.