Kareen Medeiros
Casa Grande
Summary
Hard-working individual with exceptional experience leading teams, delivering results and exceeding expectations. Adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Crisis Counselor
Protocall Services, Inc.
08.2024 - Current
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Obtains contact information from callers and documents calls in the Proteus software, following all documentation standards.
- Conduct assessment and assist with benefit programs in the community.
- Gathers relevant information on clinical calls, ensuring that the presenting problem is described, and acuity is assessed.
- Provides compassionate support, empathy and stabilizes any acute situations, using Protocall’s Core Clinical Values.
- Helps callers gain access to further appropriate services in the community.
- Documents calls in accordance with Protocall’s documentation standards.
- Implemented evidence-based counseling techniques to assist clients in identifying triggers for their crises and developing healthy coping strategies moving forward.
- Developed resources for clients in need, connecting them with community services and programs that best suited their situation.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Maintained accurate documentation following each client interaction, ensuring continuity of care while upholding ethical standards set forth by regulatory bodies.
- Coordinated with local emergency responders during critical incidents, facilitating seamless collaboration between multiple parties involved in resolving crises efficiently.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Documented risk to each client and context of concerns.
- Collaborated with multidisciplinary teams to create comprehensive care plans, addressing clients'' mental health, social, and emotional needs.
- Fostered a supportive environment for both colleagues and clients alike, promoting open communication channels between team members during high-stress situations.
- Improved overall client satisfaction by maintaining a high level of professionalism and adhering to confidentiality guidelines at all times.
- Established strong professional relationships with community partners, ensuring seamless referrals and access to appropriate resources for clients in need.
- Reduced crisis response times by streamlining communication protocols and implementing efficient triage procedures.
- Participated in relevant professional development opportunities to stay current with industry trends and enhance knowledge base as a Crisis Counselor.
- Enhanced client support by conducting thorough assessments and developing personalized intervention plans.
- Served as an advocate for clients when interacting with external agencies or organizations involved in their care plan process.
- Evaluated program effectiveness regularly, analyzing data to inform future improvements and ensure the ongoing success of crisis counseling services provided within the organization.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Collaborated with local agencies to coordinate comprehensive support services, ensuring holistic approach to crisis management.
- Developed and maintained resource network, connecting clients with ongoing support and rehabilitation services.
- Increased staff readiness for complex cases, organizing specialized training on handling severe mental health crises.
- Strengthened community partnerships, working collaboratively with other organizations to expand support network for individuals in crisis.
- Bolstered community awareness of mental health issues, organizing workshops and seminars that equipped individuals with preventive strategies.
- Enhanced team effectiveness by conducting regular training sessions on latest crisis intervention techniques and best practices.
- Improved community resilience to crises by developing and implementing comprehensive crisis intervention strategies.
- Leveraged technology to enhance crisis counseling services, implementing secure online platform for remote support.
- Advocated for clients' needs with other service providers, ensuring access to necessary resources during recovery.
- Optimized resource allocation for crisis intervention, analyzing case trends and adjusting strategies accordingly.
- Mitigated impact of traumatic events, providing immediate psychological support to affected individuals and families.
- Ensured confidentiality and respect for client privacy, maintaining high ethical standards in all counseling and intervention activities.
- Reduced client stress levels, offering empathetic support and practical solutions during crisis counseling sessions.
- Streamlined crisis response times, deploying rapid assessment and intervention teams to high-need areas.
- Enhanced client coping mechanisms with targeted counseling techniques, significantly reducing recurrence of crisis situations.
- Maintained detailed case documentation, ensuring accurate tracking of interventions and outcomes for continuous improvement.
- Conducted in-depth assessments to understand individual needs, facilitating tailored support plans for effective crisis resolution.
- Established trust and rapport with clients, crucial foundation for effective crisis counseling and intervention.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Supported individuals dealing with mental health and emotional issues.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Provided education on mental health topics and resources to clients.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Listened to clients' concerns and provided encouragement and support.
- Adapted counseling techniques to best suit individual needs of each client.
- Designed safe and supportive environment for clients to discuss issues.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Assisted clients in exploring feelings and understanding behaviors.
Emergency Management Planner
Pinal County Office of Emergency Management
11.2023 - 08.2024
- Develop, review, and update detailed written plans and guidelines to efficiently coordinate the response to civil emergencies and disasters for the Office of Emergency Management (OEM)
- Verify plans are compliant with Federal, state, and local rules and regulations; prepare reports on emergency preparedness issues and activities
- Serve as on-call specialist, respond to emergencies and training drills as directed, and participate in exercises, drills, special training, and emergency events
- During emergencies, coordinate County resources, monitor crisis events, and manage notifications, alerts and warnings; and verify emergency information and instructions are relayed to operational support entities
- During an emergency, operate under the Incident Command System in a designated response function within the Emergency Operations Center to assist and provide operational, planning, logistical, and recovery support in addition to providing supplemental documentation for mandatory after-action reporting
- Organize and participate in partner/stakeholder meetings, workshops, drills, training, and exercises in preparation for emergency situations and recovery operations; and complete reports related to these activities, including identification of best practices, lessons learned, areas for improvement, and corrective actions
- Collect, compile, analyze, and maintain data pertaining to emergency management and FEMA EMPG grant activities
- Develop and maintain procedure manuals and operations plans for assigned projects
- Maintain inventory of emergency response equipment for OEM and the FEMA EMPG Program; and test all communication equipment internally and with specified partner agencies
- Prepare reports and maintain records, maintain inventory resource management system and volunteer database, and assist with community outreach programs and recruitment of volunteers
- Completes special projects for the Office of Emergency Management developing coordinated responses to civil emergencies, in compliance with Federal and state emergency preparedness and response requirements; develops and maintains procedure manuals and operations plans for assigned projects
- Coordinate training, equipment, and staffing for the Emergency Operations Center
- Represent the County on emergency planning and response committees; assist with coordinating technical assistance with other agencies and participates in planning work groups
- Maintain absolute confidentiality of work-related issues, customer records and restricted County information.
State Emergency Operations Officer
Washington Military Department
05.2018 - 06.2023
- Provided professional level emergency management support to the 24/7 operation of the State Emergency Operations Center’s Alert & Warning Center
- Maintained situational awareness of all hazards and threats that could adversely affect lives, property, environment, and/or the economy of Washington State
- Gathered information, define the situation, determine action, and initiate the appropriate level of local, state, tribal, interstate, federal, or international notification and/or response necessary to effectively resolve the incident or support jurisdictions’ resolution
- Planned, coordinated, controlled, directed and organized activities, as dictated by the complexity of the situation
- Issued public alerts and warnings using appropriate technologies
- For each incident/mission managed, I served as the lead Emergency Management Division (EMD) representative until the necessary action is completed or passed to other EMD staff members for completion
- Supported land and/or air Search and Rescue missions, as needed within the parameters of defined direction and specifically delegated authority from the Division Director, the State Search and Rescue Coordinator, or the Washington State Department of Transportation’s Aviation Division to perform required actions
- Served as the initial point of contact for state-level emergency/disaster Responses and State Emergency Operation Center (EOC) activations
- Served in an operational capacity in the Rescue Coordination Center, the Joint Information Center, as well as Joint Field Office during Phase II or higher activations
- Served as the initial point of contact for emergency response procedures of national security material for nuclear reactor accidents and radiological emergencies, drills, and exercises
- Coordinated with multi-level government agencies and facilities for protective actions for public and Columbia Generating Station (CGS) and Department of Energy (DOE Hanford Site) personnel while following proper protocol per indoctrination
- Kept current on radiological emergency response plans and regulatory requirements
- Augmented the Operations, Planning, Logistics, or Finance/Administrative Sections’ staff in the State EOC or the Joint Field Office
- Coordinated search and rescue aviation assets with the Air Force Rescue Coordination Center
- Planned, coordinated, control, direct and organize activities, as dictated by the complexity of the situation
- For each hazmat incident managed, I serve as the lead Emergency Management Division (EMD) representative to communicate technical information and technical personnel from the Department of Ecology for transport and disposal procedures for safe handling of hazardous chemicals and/or radioactive materials
- Communicated chemical, hazardous waste, industrial hygiene, and/or environmental health standards to field officers based on federal, state, and local regulations, protocols, and/or procedures
- Provide prompt, reliable, and actionable alert warning, or notification information to state agencies, local jurisdictions, and the public
- Analyzed possible methods of resolving the incident, which includes estimating resource economy, and the environment
- Determined appropriate actions necessary to support the local emergency manager’s or Incident Commander’s objectives
- Escalated the decision for the elevation of the State EOC activation level to management as personnel are otherwise unavailable
- I identify and initiate follow-up activities, including ensuring public safety, are maximized while limiting damages and state liability exposure
- I accept requests for assistance from local jurisdictions and forwards them to the appropriate authority within the State EOC
- Coordinated international assistance as well as local, state, and federal Search and Rescue resources requested by local jurisdictions
- Used independent judgement to determine the qualifications for Emergency Worker Program coverage under RCW 38.52 through the assignment of mission numbers
- Developed, implemented, reviewed, and continuously updated over 100 Standard Operating Procedures with over 300 supporting attachments and appendices for the State EOC’s Alert & Warning Center in collaboration with all involved stakeholders
- Maintained, reviewed, and implemented the Emergency Action Plans of over 250 private, state, tribal and federal agencies/facilities
- Prepared correspondence associated with procedure and plan maintenance
- Supported disaster response operations and logistics service functions as well as provided maintenance support to emergency management personnel
- Coordinated mobilization for Washington Emergency Management Division personnel and issued state mission numbers for Emergency Management Assistance Compact (EMAC) deployment to disasters
- Coordinated and issued resources to include material, equipment, and supplies to local government agencies and private sector companies when local resources have been exhausted
- I utilize computer-based maintenance and asset management systems to provide appropriate records of response personnel and resource allocation
- Processed all Washington State Fire Service Resource Mobilization requests and Complexity Analysis expeditiously for Type 3 Wildland Fires for the State Fire Marshal’s Office in support of FEMA’s Fire Management Assistance Grant (FMAG) Program for structures (private/public) that are threatened in affected counties
- Coordinated with Washington State Fire Protection Bureau with requested resources from other agencies
- Coordinated resources using the Web Emergency Operations Center (WebEOC) crisis management system to manage multiple response phase activities such as daily events, assign and track missions and tasks, provide ad-hoc situational reporting, manage resources, and collect logistical data
- Tested, maintained, and operated over 18 telephony, radio frequency, and internet-based communication, warning and information technology systems to include NAWAS, CEMNET, STAEN, EAS, Alertsense, WebEOC, Satellite Phone, CISN, OMNIXX/ACCESS, OSCCR, TTY, AHAB, RACES/ARES, Lahar, Cellular, and Fax to name a few
- Effectively operated Statewide VHF, UHF, and HF radio networks via an automated radio control panel
- Operated dedicated telephone and facsimile circuits to nuclear and chemical sites
- Operated state and national law enforcement information systems
- Operated the National Warning System that connects federal, state, and local authorities
- Operated cellular telephone voice and data systems
- Operated diverse computer terminals operating a variety of specialized software
- Operated the California Integrated Seismic Network (CISN) system, which details specific scientific data on earthquakes that have recently occurred locally and around the world
- Operated a Statewide satellite phone/radio network
- Operated Local area and wide area computer network interfacing with local, state, and federal systems
- Build-wide audio/video system, exterior video security system, as well as other systems, as needed
- Collected information from agency resources and provided content before forwarding it to the Washington State Fusion Center (WSFC) through their local Regional Intelligence Groups (RIG)
- Received information (reports, alerts, requests, etc.) from the WSFC and distributed to agency contacts
- Developed and maintained open lines of communication with WSFC and other agency FLO’s to facilitate cooperation and sharing of information
- Informed agency personnel on criminal/terrorist indicators and warnings
- Provide situational awareness and current tactics, techniques, and procedures to improve field office safety
- Understood and applied the principles of the Statewide Integrated Intelligence System (SIIS) and adhere to WSFC privacy policy
- Participated in the execution of the annual full-scale exercise for the Columbia Generating Station nuclear plant and the U.S.
- Demonstrated project specific combined response with local, state, and federal agencies to different types of radiological hazards to include acts of terrorism to enhance realism of the response and promoting an integrated community response
- Participated in the execution of the full-scale exercise for volcano threats, specifically eruption notices in Whatcom County for Mount Baker
- My participation involved alert and warning notices for volcanic eruptions and lahars (gigantic mudflows), as well as resource coordination for search and rescue missions
- As a certified Green Belt, I instruct and facilitate LEAN projects which create a culture that fosters continuous improvement, innovation, and employee engagement through the key principles of LEAN
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Coordinated operations with other emergency service groups.
- Developed and implemented strategic plans to address community concerns, fostering stronger relationships between force and public.
- Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
- Facilitated collaboration between departments, improving efficiency and effectiveness in handling cross-jurisdictional cases.
- Led critical missions to ensure public safety, achieving significant reductions in crime rates.
- Organized public forums to address community concerns, improving transparency and accountability.
- Coordinated with multiple agencies to streamline operations, enhancing overall response times during emergencies.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
Senior Education Counselor
Indtai Inc, Hester
06.2017 - 05.2018
- Provided technical oversight to military-active, retired personnel of all ranks, their adult family members, and survivors of retirees relative to education career counseling.
- Administered a variety of educational service programs, providing educational counseling and assistance, administering a variety of tests, conduct interviews to determine clients' educational needs, reviewing tuition assistance requests using established agency guidelines to make a final decision (i.e., approve, disapproving)
- Counseled clients in establishing career goals and on available educational and training opportunities, to develop education plans based on student needs, and conduct briefings/training and presentations virtually or in person
- Provided education advisory services to active-duty service members and participating public and private education institutions
- Performed education counseling which consists of advising and assisting members on individual programs of study available, to include High School Equivalency (GED), correspondence, self-teaching, new and innovative/non-traditional college to include Associate, Baccalaureate, degree programs, first master’s or Professional degree which meet their academic and vocational requirements
- Estimated, obtained, and executed the necessary program funds and determined their allocation
- Reviewed test material with appropriate security measures and disseminated program guidance for examinations
- Developed, collected, analyzed, and disseminated data on educational and incentive programs and entrance requirements for SESS
- Managed and provided advice and guidance service on Army Continuing Education Systems Programs as listed in AR 621-5, Army Educational Incentives and Entitlements AR 621-202, and Enlisted Promotions and Reductions AR 600-8-19
- Carried out detailed and specific duties and responsibilities in accordance with procedures based on Standard Operating Procedures (SOP) and similar directives provided by the government to provide information of programs/services in various capacities to include professional education counseling to military-active and retired personnel of all ranks, their adult family members, survivors of retirees and their adult family members, Department of Army civilians, and other federal employees that are pursuing an undergraduate, graduate, vocational, technical, licensure/certification, training, and professional development opportunities at various levels based on educational needs
- Conducted educational needs, interest surveys, and developed programs in accordance with education trends
- Evaluated and interpreted scores of individual aptitude, proficiency, and other tests
- Provided instruction on adult learning modules and evaluate learning activities when discussing curricula for adult or vocational education programs
- Provided academic/career as well as VA education benefits counseling, career skills apprenticeship programs advisement, transition education counseling, Washington in-state tuition counseling, guard and reserve tuition assistance counseling, High School Completion, Postsecondary Education Programs, vocational technical, interest inventories, credentialing, and education incentives based on methods in organizing adult continuing education programs approaches to counseling, as well as the use of tests in the counseling situation
- Performed duties as a liaison between individuals seeking education counseling and information on various programs on and off-base institutions
- Provide information of academic programs offered by on-base colleges and universities at the David L
- Stone Education Center to include Central Texas College, Pierce College, Brandman University, Saint Martin’s University, University of Maryland University College, City University, Central Washington University, and Embry-Riddle Aeronautical Technical University
- Provided information of academic programs from in/out of state technical, vocational, trade, colleges, and universities deemed as appropriate based on individual needs
- Provided career development systems, approaches, community resources, and vocational counseling systems to assist with career planning
- Informed clients of occupational information and assisted with occupational information, application process and use of resources
- Provided learning support and counseling duties for services to include front desk of the Advising Department, Technical and Academic Resource Center (CAC pin reset, computers, printing, copying, fax, and scanning), Army Personnel Testing (AFCT, ALCPT, DLAB, DLPT, OPI, SIFT, TABE, and ACT/SAT), National Testing Center (CLEP, DSST, Pearson Vue, etc.), College and Career Readiness Enhancement (FAST/BESP and GT improvement), Career Skills and Cammo 2 Commerce to name a few.
President & Area III Coordinator
U.S. Department of ARMY
06.2010 - 11.2013
- Led and managed the Better Opportunities for single and unaccompanied service members program with responsibility for over 20,000 military personnel at Camp Humphreys, Osan Air Force Base, and Suwon Air Force Base as listed in AR 215-1 and DA Circular 608-01-01
- Lead and managed two separate Executive Councils with 400 general council members representing military units from all branches of service
- Liaison for foreign government dignitaries to build military partnership programs for single and unaccompanied service members from all branches of service with Korean nationals
- Lead, coordinated, and executed over 500 quality of life, community service, and recreation and leisure events for service members of all branches of service
- Lead, coordinated, and executed over 400 comprehensive soldier readiness programs to unit representatives for leadership role and program operation
- Counseled over 5,000 incoming transitioned service members on a full spectrum of opportunities to obtain a college degree, implement services in BOSS council meetings, and training to enhance career advancement, and quality of life
- Applied knowledge of Army Career Management Fields, career progression in military occupational specialties (MOS), and general education and career development counseling to plan and promote programs of military personnel
- Conducted education briefings of ACES program and services at BOSS executive council as well as unit representative meetings
- Coordinated and developed senior level leadership personnel policies, plans, and procedures to improve leadership opportunities for soldiers
- Provided professional social support services to service members and their families, as well as to develop and coordinate direct service to clients in a variety of service member and family programs in various areas to include Financial Readiness, Relocation Readiness, Employment Readiness, Risk Reduction programs, Crisis Assistance, and emergency preparedness training during council meetings, training sessions, and briefs
- Lead weekly BOSS mission presentations for incoming Commanders and Senior Non-commissioned Officers at the battery, detachment, company, battalion, brigade and the garrison level
- Successfully established a weekly radio show with the Air Force Network to promote soldier events and accomplishments, produced numerous television commercials with the Air Force Network and the Pentagon Channel to promote programs for service members, and wrote numerous publications of community projects between the military and Korean government to strengthen relations via the Land of the Morning Calm, Stars and Stripes, and the Army Times Newspapers
- Established a toastmaster’s chapter for all service members to build communication skills, develop leadership qualities, and learn management skills
- As a member of the Garrison Command Group, I participated with the development of installation Emergency Response Plans to be in compliance with the Army Emergency Management (AEM) program to mitigate the effects of all hazards, including natural and/or manmade disasters
- Participated with community awareness into installation planning, training, and exercises
- Participated with the coordination with the Public Affairs Officer to train and designated spoke persons in risk and communication crisis communication
- Participated with local, state, and territorial governments to ensure emergency plans are mutually supported, are properly integrated, as well as integrate emergency response requirements into resource planning
- Participated with ensuring army family readiness and outreach organizations support community awareness and protection from all hazards to include the Liaison Office, Army Community Services, and Army Family Team Building (AFTB)
- Responded to disasters (natural, man-made, and technical) within the Pacific Command (PACOM) region as a member of the USAG Humphreys command group to provide available resources to include, humanitarian relief, logistical capacity, and operational services
- Participated in coordination of warehouse operations, including loading, unloading, stocking and issuing material, equipment and supplies and preparing and reviewing inventory control records and reports, and monitoring inventory databases
- Participated with the coordination and demobilization of logistics resources in the aftermath of emergency operations, including return of equipment and supplies, cleaning, sanitizing, preservation, and update of inventories
- Support logistics services functions of disaster operations and provides maintenance support to facilities and staff
- Utilized computer-based maintenance and asset management system to maintain appropriate records and provide required reports and documentation; monitor to ensure systems are effectively used.
Lead Visitor Use Assistant
Pu'uhonua O Honaunau NHP, National Park Service
06.2009 - 05.2010
- Collaborated with fellow staff members to develop new strategies for increasing visitor attendance rates.
- Collected valuable data on visitor demographics through conducting surveys, assisting with marketing initiatives targeting specific segments.
- Increased visitor awareness of park rules and guidelines by creating informative signage throughout the facility.
- Contributed to team efforts in maintaining clean and organized public spaces, ensuring a positive atmosphere for all visitors.
- Implemented innovative solutions to streamline parking procedures, reducing congestion during peak periods.
- Conducted informative tours for various groups, enhancing their knowledge of the site''s history and significance.
Law Enforcement Officer
National Park Service, Pu'uhonua O Honaunau NHP
07.2008 - 05.2009
- Effectively managed high-stress situations while ensuring the safety of individuals involved using de-escalation techniques when necessary.
- Answered emergency calls for help from citizens and business owners.
- Apprehended suspects by utilizing effective communication, negotiation, and conflict resolution skills.
- Supported fellow officers during high-risk situations by providing backup, tactical support, and clear communication throughout incidents.
- Served as a dedicated public servant by upholding the law and protecting citizens, fostering a sense of safety and security within the community.
- Enhanced community safety by conducting regular patrols and responding to emergency calls promptly.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Maintained order during large-scale events by collaborating with inter-agency partners and coordinating crowd control measures.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Streamlined paperwork processing through accurate documentation of incidents, arrests, and case files.
- Boosted public trust with law enforcement through active engagement in community events and programs.
- Conducted thorough investigations for criminal cases, resulting in successful apprehensions of offenders.
- Improved traffic flow and reduced accidents by enforcing traffic regulations and monitoring intersections.
- Contributed to the reduction of drug-related offenses through proactive narcotics investigations and operations.
- Assisted in the development of department policies and procedures to promote operational excellence within the force.
- Prevented escalation of conflicts by effectively mediating disputes between parties involved in incidents.
- Implemented successful neighborhood watch initiatives that led to increased surveillance, reporting, and deterrence of criminal activity.
- Developed strong partnerships with local businesses to foster cooperation in crime prevention efforts.
- Initiated collaboration between community members and the National Park Service to strengthen communication and trust.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Patrolled assigned areas to check monuments, burial sites, artifacts, businesses, and public roads for signs of disturbance.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Apprehended offenders and conducted interviews and interrogations.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Conducted preliminary investigations at scenes of major crimes.
- Conducted searches of individuals, vehicles and premises.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Provided testimony in court proceedings.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Thoroughly analyzed criminal information and processed crime scenes.
- Responded to emergency calls to provide assistance to citizens in need.
- Checked vehicle equipment for proper functioning prior to use.
- Assisted in special investigations and crime prevention programs.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Monitored traffic violations, issuing citations as necessary.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Monitored criminal activity in community
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Handled citation and traffic violation paperwork.
- Obtained information from arrested subjects to conduct debriefings.
- Strengthened relationships with other law enforcement agencies, resulting in seamless collaboration during joint operations or investigations.
- Completed comprehensive training courses in firearms proficiency, self-defense tactics, first aid response, crisis management, among others for professional growth as a law enforcement officer.
- Initiated collaboration between community members and police department to strengthen communication and trust.
Police Radio Dispatcher II
Hawaii County Police Department
06.2006 - 06.2008
- Operated a radio transmitter and receiver to dispatch and coordinate the response of police personnel relative to complaints, emergencies, and other requests for police assistance as well as a representative in the local Emergency Operations Center (EOC) during disasters
- Collaborated with multiple agencies, ensuring seamless coordination of resources during major events or crises.
- Supported officer safety by maintaining constant communication with responding units during emergencies.
- Mentored junior dispatchers, sharing best practices in call handling techniques for better service delivery outcomes.
- Enhanced emergency response times by efficiently prioritizing and dispatching police units to incidents.
- Developed strong working relationships with fellow dispatchers, fostering teamwork within the department for improved performance outcomes.
- Increased efficiency in call management by implementing new software tools for tracking and monitoring police radio communications.
- Reduced errors in call processing through rigorous attention to detail when entering information into the CAD system.
- Ensured public safety by effectively handling high-stress situations involving active shooter incidents, domestic violence cases, and hostage negotiations.
- Improved dispatcher training by developing comprehensive manuals and guidelines for new recruits.
- Managed crisis situations calmly, providing clear directions to officers under pressure while following established protocols.
- Streamlined incident management with accurate data entry and timely updates to the Computer Aided Dispatch system.
- Assisted callers with medical emergencies, providing critical pre-arrival instructions until paramedics arrived on scene.
- Facilitated swift apprehension of suspects through thorough documentation and dissemination of information to responding officers.
- Promoted community trust by maintaining professionalism and empathy while addressing diverse needs of citizens during stressful situations.
- Delivered exceptional customer service to citizens in need of assistance, demonstrating empathy and understanding while gathering vital information for responding officers.
- Contributed to a reduction in crime rates by quickly identifying trends and patterns in dispatched calls.
- Continuously updated knowledge of local geography, landmarks, and street systems to provide precise directions to responding officers.
- Conducted quality assurance checks on recorded calls, identifying areas for improvement and providing feedback to fellow dispatchers.
- Provided support during multi-agency operations such as natural disasters or large-scale events requiring significant law enforcement presence.
- Exercised sound judgment in assessing caller credibility and urgency levels for appropriate resource allocation.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Reduced risks and emergency response issues by observing public safety field units.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Transmitted and received radio messages in a communication control center, to and from field units
- Dispatched police personnel in response to complaints, reports of crimes, disturbances, accidents, emergencies, and other requests for police assistance
- Followed up on transmitted messages to ensure receipt and understanding, as well as input and transmit call information using a computer keyboard
- Coordinated broadcast between field units as necessary and maintains an accurate record of the status of all police personnel in the field to include deployment and disposition
- Operated computer equipment to retrieve data required by police officers, maintains radio logs, and receives and evaluates 9-11 calls from the public in response to complaints, reports of crimes, disturbances, accidents, emergencies, and other requests for police assistance
- Referred callers to appropriate divisions, sections, or outside agencies
- Screens and classifies telephone complaints from the public, eliciting and summarizing necessary facts
- Communicated with ambulance, fire, civil defense, and other agencies when required
- Conducted file inquiries and operates NCIC, OBTS/CCH and State Driver’s License database system
- Updated various police bulletin logs, and relays requests for assistance from emergency crews in other departments
- Operated State Civil Defense siren warning system and testifies in court
- Dispatched police personnel for disaster response and recovery operations when assigned to the Emergency Operations Center upon activation
- Coordinated emergency management efforts with various City/County officials, fire services, business and industry, EMS providers, hospitals, and other emergency organizations
- Performed dispatching duties during a disaster to meet the time requirements of the position, and the demands of agencies within the local government relying on protection and guidance.
Loss Prevention Trainer and Security Guard
Securitas Security Services USA, Inc
04.2004 - 12.2005
- Conducted operational analysis to meet client’s intelligent security needs
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Assisted in the development of comprehensive security plans for special events and occasions.
- Enhanced team morale and cohesiveness with regular training sessions on security best practices.
- Reduced incidents of theft and vandalism, maintaining vigilant surveillance over high-risk areas.
- Initiated community watch program, strengthening ties between security personnel and local residents.
- Fostered safe shopping environment, quickly addressing customer concerns and incidents.
- Increased staff compliance with security protocols through effective communication and enforcement.
- Led security briefings for new employees, ensuring high level of preparedness across team.
- Improved inventory control in retail environments, conducting regular checks to prevent loss.
- Enhanced security measures for VIP visits, coordinating closely with executive protection teams.
- Improved team response times with thorough training on emergency procedures.
- Coordinated with local law enforcement during investigations, aiding in resolution of several critical incidents.
- Provided detailed incident reports, streamlining communication with law enforcement and management.
- Conducted safety audits, identifying and mitigating potential hazards to prevent accidents.
- Promoted to team leader for demonstrating exceptional leadership and security management skills.
- Reduced false alarm responses, accurately assessing and responding to security alerts.
- Enhanced security perimeter integrity by conducting regular patrols of property.
- Improved public safety by vigilantly patrolling event spaces during high-traffic gatherings.
- Managed access control systems to ensure authorized entry, maintaining secure environment.
- Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
- Streamlined visitor check-in processes, enhancing efficiency of entry protocols.
- Developed emergency evacuation plans, ensuring staff readiness in case of incident.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Provided protective services to include on-site guarding to prevent access control of secured entry points for infrastructure and asset protection
- Conducted protective services by doing foot and mobile patrols for risk mitigation and client asset protection
- Developed, implemented plans and procedures, as well as train personnel by incorporating innovative technology to offer an extensive employment screening, crisis management, and loss prevention program for various clients
- Detected, apprehended, and recovered unpaid merchandise from shoplifter(s)
- Recovered property that is damaged for restitution, placed subject under arrest, and complete all required arrest documents (Arrest Report, Continuation Report, Ban Notice, Ban map, Arrest Log, Police Notification Log)
- Contacted police for apprehension into legal custody, document and prepare incident reports for court dispositions, and appear for all subpoenaed court hearings
- Conducted internal (employee) theft investigations due to profit loss of client
- Upheld no loitering policy, responded to post orders to incidents of vandalism, littering, and stopped any unauthorized solicitation
- Conducted random inspections of incoming and outgoing cargo for clients
- Conducted loss prevention classroom and floor training for new agents
- Provided on-going training for emergency, situational, natural disaster, crisis intervention, and customer client service training
- Conducted random inspections of incoming and outgoing cargo for clients
- Assisted with the evaluation of the company continuity plan and implemented protection measures with new technology (network enabled cloud services) to strengthen and expand overall continuity strategies for disasters, and security breaches to include assessment of vulnerable areas and addressing areas of vulnerability
- Assisted with training for protecting resources/assets, as well as communication strategies for employees, vendors, and customers
- Assisted with identifying alternative services for supplies should current services become exhausted and improve personnel policies such cross training to continue critical function duties
- Assisted with the coordination of emergency management efforts with various City/County officials, fire services, business and industry, EMS providers, hospitals, and other emergency organizations when assigned to the Emergency Operations Center during disasters.
Education
Master's Degree - Homeland Security And Emergency Management
Kaplan University
Chicago, IL08.2015
Bachelor's Degree - Criminal Justice, Political Science
University of Hawaii, St
Hilo, HI12.2008
Paralegal - Law
Hawaii Community College
Hilo, HI03.2004
Associate of Arts - Liberal Arts
Hawaii Community College
Hilo, HI12.2003
Skills
- Complex Problem-Solving
- Strategic Planning
- Staff Development
- Operations Management
- Case Management
- Process Improvement
- Project Management
- Schedule Development
- Policy Enforcement
- Expectation Setting
- Negotiation
- Word, Excel, PowerPoint, Outlook, OneNote, OneDrive, Teams, Google Docs, Google Cloud, Google Drive experience
- Data Analytics
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Attention to Detail
- Excellent Communication
- Decision-Making
- Adaptability and Flexibility
- Effective Communication
- Organizational Skills
- Analytical Thinking
- Active Listening
- Team building
- Professionalism
- Interpersonal Skills
- Relationship Building
- Adaptability
- Self Motivation
- Task Prioritization
- Project Planning
- Idea Development and Brainstorming
- Written Communication
- Data Analysis
- Logistics Coordination
- Team Collaboration
- Analytical Skills
- Time management abilities
- Disaster Recovery Planning
- Goal Setting
- Problem-solving abilities
Accomplishments
- Graduate of (1) FEMA’s National Emergency Management Agency-Basic Academy, (2) FEMA’s Advanced Professional Series, (3) Psychological First Aid for First Responder course from the National Center of Post-Traumatic Stress Disorder (PTSD), (4) Fusion Liaison Officer (FLO) course from the Washington State Fusion Center (WSFC) for homeland security, (5) the Joint Humanitarian Operations Course (JHOC) for Civil-Military Role in International Disaster Response from U.S
- Foreign Disaster Assistance (OFDA), (6) the Inland Search and Rescue Coordination Course from the Air Force Rescue Coordination Center (AFRCC), and (7) Homemade Explosives: Awareness, Recognition & Response Training from the U.S
- Department of Homeland Security
- Served over 500 hours under Level 1 activation status in various operations and logistic section positions, as well as liaison officer for military, non-governmental organizations, and private sector entities.
Certification
- Six Sigma Green Belt Certification (CSSGB) - American Society for Quality.
- Logistics Section Chief - Arizona Department of Emergency Management and Military Affairs 2024
- National Emergency Management Basic Academy (NEMBA) - FEMA, Department of Homeland Security
- Advanced Professional Series (APS) - FEMA, Department of Homeland Security
- Basic Professional Series (BPS) - FEMA, Department of Homeland Security
- Basic Instructor - FEMA, Department of Homeland Security
- Basic Inland Search and Rescue - Air Force Rescue Coordination Center
- Private Investigator - Private Investigator and Detective Training School
https://www.linkedin.com/in/kareenmedeiros/
I love to solve customer problems and solve them with software systems, resources, and referrals. To accomplish this, I focus on delivering key outcomes, be a part of an amazing team and quickly adapt to learning new methods and processing for customer improvement.
I have enjoyed many managerial positions throughout my career in public safety and asset retention. My personal and professional experiences have taught me the following about myself.
I can successfully align, lead, and grow teams from 10 to 100 people. I love to excel, specifically when that is done as a team effort which gives me joy. I strive to educate, refine and drive myself to be a better person and never settle. To stay calm when faced with adversity and focus on making high-quality decisions.
I enjoy meeting new people and hearing new perspectives.
A responsible and highly motivated Emergency Management Planner with 18+ years of solid and diverse experience in disaster response operations, and liaising with various multi-level government agencies, stakeholders, and private sector entities looking to become a highly contributing member of a team in a demanding, value-filled organization that thrives on dynamic leadership, teamwork, and quality services. In addition, I am a successful home-based business owner who provides virtual call agents and notary public services. I have 5 years of supervisory experience and leadership skills and instruct LEAN projects as a certified Green Belt.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Crisis Counselor
Protocall Services, Inc.
08.2024 - Current
Emergency Management Planner
Pinal County Office of Emergency Management
11.2023 - 08.2024
State Emergency Operations Officer
Washington Military Department
05.2018 - 06.2023
Senior Education Counselor
Indtai Inc, Hester
06.2017 - 05.2018
President & Area III Coordinator
U.S. Department of ARMY
06.2010 - 11.2013
Lead Visitor Use Assistant
Pu'uhonua O Honaunau NHP, National Park Service
06.2009 - 05.2010
Law Enforcement Officer
National Park Service, Pu'uhonua O Honaunau NHP
07.2008 - 05.2009
Police Radio Dispatcher II
Hawaii County Police Department
06.2006 - 06.2008
Loss Prevention Trainer and Security Guard
Securitas Security Services USA, Inc
04.2004 - 12.2005
Master's Degree - Homeland Security And Emergency Management
Kaplan University
Bachelor's Degree - Criminal Justice, Political Science
University of Hawaii, St
Paralegal - Law
Hawaii Community College
Associate of Arts - Liberal Arts
Hawaii Community College
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