Kassandra Otero
Gilbert
Summary
Proven Surgery Scheduler and Medical Assistant at Sonoran Spine, adept in schedule coordination and offering exceptional communication skills. Excelled in streamlining surgical procedures and enhancing patient care through meticulous organization and HIPAA compliance. Demonstrated a strong commitment to team collaboration and efficiency, significantly improving patient satisfaction and operational workflows.
Overview
12
12
years of professional experience
Work History
Surgery Scheduler
Sonoran Spine
Gilbert
12.2019 - Current
- Cordnating and achedualing surgical procedures for patients, including collecting patient information, verifying insurance details, communicating with physician and staff and ensuring all necessary ore operative steps completed in a timely manner.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Adhered to HIPAA guidelines when handling confidential information.
- Scheduled follow-up appointments as designated by physician.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Provided patient education and answered questions regarding the surgery process.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Monitored and updated patient records in the electronic medical record system.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Medical Assistant
Sonoran Spine Center
Gilbert
12.2012 - Current
- Kept facility stocked with necessary supplies, equipment and instruments.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Positioned patients properly during examination or treatment for comfort and safety.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Measured vital signs and took medical histories to prepare patients for examination.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Education
Certified Medical Assistant - Medical
Pima Medical Institute
Mesa, AZ05-2009
High School Diploma -
Gilbert High School
Gilbert, AZ05-2007
Skills
- Schedule coordination
- Payment collection
- Calendar management
- Office administration
- Exxcelent communication
- Strong organizational skills
- Detailed oriented
- Strong commitment values
- Computer literacy
- Medical termamnogy
- Scheduling expertise
- HIPAA compliance
- Insurance pre-certifications
- Obtaining authorizations
- Following up with patients
- Teamwork orientation
- Data entry proficiency
Timeline
Surgery Scheduler
Sonoran Spine
12.2019 - Current
Medical Assistant
Sonoran Spine Center
12.2012 - Current
Certified Medical Assistant - Medical
Pima Medical Institute
High School Diploma -
Gilbert High School