Kelly Elphinstone
Black Canyon City
Summary
Detail-oriented Transportation Logistics Coordinator with extensive experience in transportation management and customer service. Proven expertise in optimizing operations, ensuring safety compliance, and implementing waste prevention strategies. Strong multitasking abilities demonstrated through effective scheduling, route optimization, and team management. Skilled in addressing field personnel concerns with a flexible and self-directed approach.
Overview
26
26
years of professional experience
Work History
Lead HVAC Dispatcher
ProSkill Services
01.2022 - 01.2025
- Coordinating daily and weekly jobs and routes for 20+ technicians.
- Tracking technician movement for accuracy with live time GPS data, building customer accounts and handling financial information collecting customer payments.
- Scheduling appointments for routine maintenance and emergencies.
- Interacting with CSR’s, Technicians, Customers and Management to ensure timely response and accuracy.
Customer Service Lead
The Home Depot
01.2019 - 01.2022
- Oversee the customer service desk, process customer returns and assist with online orders.
- Process reports relating to all store orders and online special orders.
- Monitor order pickers and staging.
- Take and make phone calls to customers, vendors and shippers.
Logistics Coordinator
Gampac
01.2013 - 01.2019
- Company Overview: Gampac is a 3rd party logistics company
- I built loads and assigned them to contracted carriers in our TMS systems then monitor them from pick up for accuracy to delivery.
- As part of a small team we moved food products for chain and small restaurants schools and government facilities.
- I maintained a 98% on time level over 4 and 5 warehouse locations in the northern midwest and Pacific northwest.
- Also maintaining relationships with the carriers and the warehouses.
- Gampac is a 3rd party logistics company
Lead Train Coordinaor
In-Terminal services llc
Phoenix
01.1999 - 02.2013
- Oversaw loading and unloading of intermodal freight trains, ensuring on-time deliveries and departures.
- Communicated with multiple shipping companies to maintain schedule adherence for inbound and outbound freight.
- Ensured strict compliance with safety policies, achieving 100% adherence across operations.
- Coordinated logistics between departments, streamlining operations and enhancing efficiency.
Education
Associate of Applied Science - Business Management
Rio Salado Comm College
Phoenix, AZAssociate of Arts - Art and design
Yavapai Community College
Prescott, AZSkills
- Microsoft software proficiency
- Inventory management
- Email communication (Outlook and Gmail)
- Mobile applications
- Global logistics expertise
- Mail and messaging systems
- Paging and multimedia tools
- TL and LTL logistics knowledge
- Live chat platforms
- GPS tracking systems
- Service Titan software proficiency
- Team collaboration tools
- Computer-based call tracking software
References
- Garrett Mathein, General Manager, ProSkill Services, 602-334-3576
- Chance Ortiz, Manager, ProSkill Services, 602-513-6666
- Debbie Hawkins, HR Manager, ProSkill Services, 480-798-5378
- Kimmala Tate-Scott, HR Rep, Home Depot, 623-587-9222 ext 077
Communication Skills
- Increased the on-time deliveries by 23% within the first year of employment.
- Promoted to Lead Coordinator after 3 months of employment.
- Maintained inventory control for multiple billion-dollar customer accounts daily.
- Held a 0% of accidents or injuries for our location for length of my employment.
Timeline
Lead HVAC Dispatcher
ProSkill Services
01.2022 - 01.2025
Customer Service Lead
The Home Depot
01.2019 - 01.2022
Logistics Coordinator
Gampac
01.2013 - 01.2019
Lead Train Coordinaor
In-Terminal services llc
01.1999 - 02.2013
Associate of Applied Science - Business Management
Rio Salado Comm College
Associate of Arts - Art and design
Yavapai Community College