Summary
Overview
Work History
Education
Skills
References
Communication Skills
Timeline
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Kelly Elphinstone

Kelly Elphinstone

Black Canyon City

Summary

Detail-oriented Transportation Logistics Coordinator with extensive experience in transportation management and customer service. Proven expertise in optimizing operations, ensuring safety compliance, and implementing waste prevention strategies. Strong multitasking abilities demonstrated through effective scheduling, route optimization, and team management. Skilled in addressing field personnel concerns with a flexible and self-directed approach.

Overview

26
26
years of professional experience

Work History

Lead HVAC Dispatcher

ProSkill Services
01.2022 - 01.2025
  • Coordinating daily and weekly jobs and routes for 20+ technicians.
  • Tracking technician movement for accuracy with live time GPS data, building customer accounts and handling financial information collecting customer payments.
  • Scheduling appointments for routine maintenance and emergencies.
  • Interacting with CSR’s, Technicians, Customers and Management to ensure timely response and accuracy.

Customer Service Lead

The Home Depot
01.2019 - 01.2022
  • Oversee the customer service desk, process customer returns and assist with online orders.
  • Process reports relating to all store orders and online special orders.
  • Monitor order pickers and staging.
  • Take and make phone calls to customers, vendors and shippers.

Logistics Coordinator

Gampac
01.2013 - 01.2019
  • Company Overview: Gampac is a 3rd party logistics company
  • I built loads and assigned them to contracted carriers in our TMS systems then monitor them from pick up for accuracy to delivery.
  • As part of a small team we moved food products for chain and small restaurants schools and government facilities.
  • I maintained a 98% on time level over 4 and 5 warehouse locations in the northern midwest and Pacific northwest.
  • Also maintaining relationships with the carriers and the warehouses.
  • Gampac is a 3rd party logistics company

Lead Train Coordinaor

In-Terminal services llc
Phoenix
01.1999 - 02.2013
  • Oversaw loading and unloading of intermodal freight trains, ensuring on-time deliveries and departures.
  • Communicated with multiple shipping companies to maintain schedule adherence for inbound and outbound freight.
  • Ensured strict compliance with safety policies, achieving 100% adherence across operations.
  • Coordinated logistics between departments, streamlining operations and enhancing efficiency.

Education

Associate of Applied Science - Business Management

Rio Salado Comm College
Phoenix, AZ

Associate of Arts - Art and design

Yavapai Community College
Prescott, AZ

Skills

  • Microsoft software proficiency
  • Inventory management
  • Email communication (Outlook and Gmail)
  • Mobile applications
  • Global logistics expertise
  • Mail and messaging systems
  • Paging and multimedia tools
  • TL and LTL logistics knowledge
  • Live chat platforms
  • GPS tracking systems
  • Service Titan software proficiency
  • Team collaboration tools
  • Computer-based call tracking software

References

  • Garrett Mathein, General Manager, ProSkill Services, 602-334-3576
  • Chance Ortiz, Manager, ProSkill Services, 602-513-6666
  • Debbie Hawkins, HR Manager, ProSkill Services, 480-798-5378
  • Kimmala Tate-Scott, HR Rep, Home Depot, 623-587-9222 ext 077

Communication Skills

  • Increased the on-time deliveries by 23% within the first year of employment.
  • Promoted to Lead Coordinator after 3 months of employment.
  • Maintained inventory control for multiple billion-dollar customer accounts daily.
  • Held a 0% of accidents or injuries for our location for length of my employment.

Timeline

Lead HVAC Dispatcher

ProSkill Services
01.2022 - 01.2025

Customer Service Lead

The Home Depot
01.2019 - 01.2022

Logistics Coordinator

Gampac
01.2013 - 01.2019

Lead Train Coordinaor

In-Terminal services llc
01.1999 - 02.2013

Associate of Applied Science - Business Management

Rio Salado Comm College

Associate of Arts - Art and design

Yavapai Community College
Kelly Elphinstone