LILIVETH MOLINA
Glendale
Summary
Dedicated front desk administrator with strong problem-solving and communication skills. Demonstrated ability to enhance client satisfaction and optimize office efficiency through effective scheduling and relationship-building.
Developed skills in fast-paced, customer-focused environment, including exceptional communication and multitasking abilities. Demonstrates keen ability to manage diverse responsibilities and maintain positive client experience. Seeking to transition into new field where these transferable skills can drive success and innovation.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Front Desk Administrator
Valle Del Sol
1209 South 1st Avenue
09.2025 - Current
- Managed daily front desk operations, ensuring smooth workflow and customer satisfaction.
- Coordinated appointment scheduling for clients, optimizing office efficiency and resource allocation.
- Assisted in maintaining accurate client records using electronic health record systems.
- Responded to inquiries promptly, providing information on services and guiding clients through processes.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Exceeded client expectations through personalized attention, delivering solutions tailored to individual needs.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Processed incoming mail and packages, distributing items to appropriate recipients in a timely manner.
- Collaborated with team members on special projects, resulting in successful completion within tight deadlines.
- Increased overall productivity by efficiently managing schedules and appointments for multiple executives.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Managed invoicing procedures accurately resulting in fewer billing disputes from guests.
Cashier
EL BRONCO CARNICERIA
6305 W MCDOWELL RD
06.2023 - 01.2025
- Processed customer transactions accurately using cash register and point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries and provided recommendations to boost sales.
- Handled cash, credit, and electronic payments efficiently while adhering to company policies.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Processed cash transactions efficiently and accurately in high-volume environments.
- Enhanced company reputation by providing exceptional customer service and support.
- Provided outstanding and professional customer service to promote positive patient experience.
- Managed high-volume incoming calls, ensuring timely and accurate customer service.
Education
High School Diploma -
COPPER CANYON
Glendale05-2025
Skills
- Word processing
- Problem-solving skills
- Customer service focus
- Listening skills
- Hospitality services
- Cash handling
- Exceptional communication
- Customer service management
- Administrative skills
- Reception area maintenance
- Scheduling coordination
- Visitor assistance
- Fluent in english and spanish
- Flexible schedule
- Continuous improvement
- Administrative support
- Guest check-in and check-out
- Customer service
- Problem-solving
- Attention to detail
- Team collaboration
- Office administration
- Client communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Administrator
Valle Del Sol
09.2025 - Current
Cashier
EL BRONCO CARNICERIA
06.2023 - 01.2025
High School Diploma -
COPPER CANYON