Lisa Alcon
Tucson
Summary
Motivated entry-level IT professional eager to build technical skills in a hands-on support environment. Strong willingness to learn, follow procedures, and assist users with basic technical issues. Reliable, detail-oriented, and committed to growing within the IT field.
Overview
10
10
years of professional experience
2007
2007
years of post-secondary education
1
1
Certification
Work History
Caregiver
Terrance Visconti
Tucson
07.2015 - 01.2025
- Provided compassionate support to clients with daily living activities.
- Assisted clients with medication management and health monitoring.
- Maintained a safe and clean environment for clients and staff.
Education
Santa Rita High School
Tucson, AZSome College (No Degree) - Computer And Information Sciences
Pima Community College
Tucson, AZSkills
- Participated in cybersecurity warfare range at Pima college
- Computer setup and basic troubleshooting
- Installing and updating software
- Using Windows and basic Mac OS
- File management (creating, saving, organizing files)
- Basic hardware identification (keyboard, monitor, printer, router)
- Password resets
- Assisting users with login issues
- Following troubleshooting steps
- Escalating issues appropriately
- Ticketing system familiarity (basic understanding)
- Clear communication with non-technical users
Certification
- Generative A.I certificate
- Project planning with AI certificate
- Social media marketing with A.I certificate
- Research with A.I certificate
Timeline
Caregiver
Terrance Visconti
07.2015 - 01.2025
Santa Rita High School
Some College (No Degree) - Computer And Information Sciences
Pima Community College