Mabel Hensley
Tolleson
Summary
Trustworthy individual promoting 20+ years of experience in customer service, 4+ years of retail, and 3 years of analytical experience. Knowledgeable about maintaining organized inventories and handling customer concerns. Experienced team player with a strong service record, great problem-solving skills and efficient approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Adaptable and always welcome to learning new ideas and strategies.
Overview
10
10
years of professional experience
Work History
Member Service • FreshWork Analyst
Great American Pure Flix
09.2020 - Current
- Worked with cross-functional teams to pinpoint areas for process improvement and boost efficiency.
- Improved team collaboration by clearly conveying complex findings through visualizations and reports.
- Oversaw multiple projects at once, consistently meeting strict deadlines and maintaining high-quality standards.
- Boosted customer satisfaction by analyzing feedback and making the necessary improvements.
Retail • Recovery
JC Penney
09.2023 - 01.2024
- Provided exceptional customer service by keeping inventory well-stocked and accurately managed, which strengthened client relationships and ensured effective inventory control.
Maintenance • Janitor
Vineyard Church North Phoenix
12.2019 - 09.2020
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Kept building spaces premises clean inside and outside.
Department Manager
Walmart
05.2014 - 06.2019
- Oversaw inventory management to ensure optimal stock levels and minimize waste and losses from shrinkage or obsolescence.
- Worked collaboratively with other departments to achieve company-wide goals seamlessly.
- Boosted customer satisfaction through attentive service, quick resolution of issues, and continuous process enhancements.
- Maintained a professional work environment by proactively addressing conflicts and fostering open communication among team members.
Education
Certificate - Cosmetology Education
Paul Mitchell the School Phoenix
Phoenix, AZ09.2016
High School Diploma -
Tolleson Union High School
Tolleson, AZ05.2005
Skills
- Communication
- Conflict resolution
- Customer satisfaction
- Sales
- Data analysis
- Reporting
- Phones
- Meticulous attention to detail
- Focused on customer satisfaction
- Creative
- Adaptable
- Documentation And Reporting
- Team Collaboration and Leadership
- Analytical Thinking
- Data Research and Validation
- Process Improvements
- Root Cause Analysis
- Workflow Analysis
- Strategic Planning
- Deadline Adherence
Leadership Experience
As a Case Manager and Department Manager, I reviewed, edited, and proofread client and family statements for accuracy in grammar, spelling, and punctuation. Managed approximately 30 client calls per 8-hour workday. Developed, implemented, and monitored processes to enhance long-term business success, resulting in a $28,560 reduction in departmental shrinkage over one year. Established, enforced, and optimized internal policies to ensure efficiency and responsiveness to demands.
References
Available upon request.
Writing, Serving in children's ministry, gym, hikes, long drives, dancing, movies and music
I thrive on staying busy and keeping my mind engaged. My hobbies help me stay focused and positive, and this mindset positively influences all other areas of my life.
Timeline
Retail • Recovery
JC Penney
09.2023 - 01.2024
Member Service • FreshWork Analyst
Great American Pure Flix
09.2020 - Current
Maintenance • Janitor
Vineyard Church North Phoenix
12.2019 - 09.2020
Department Manager
Walmart
05.2014 - 06.2019
Certificate - Cosmetology Education
Paul Mitchell the School Phoenix
High School Diploma -
Tolleson Union High School
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