Mackenzie Rowley
Mesa
Summary
Dependable professional with extensive experience at Avnet, Inc. Expertise in warehousing processes and customer service. Proficient in training and onboarding, leading to improved team performance and quality assurance. Focused on achieving results and building positive relationships in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
DHL Call Center
Tempe
04.2017 - 12.2018
- Taking inbound customer calls regarding the status of their shipped packages, escalating issues as needed, selling new accounts.
Team Member
KFC
Mesa
06.2010 - 07.2017
- Handled food prep for customer orders, including cooking, packing, serving, and cleaning duties.
- Worked both front counter and drive-thru areas of the store to accurately and efficiently complete customer orders.
- Provided top quality customer service to all clients, ensuring customer satisfaction and repeat business.
- Managed cashiering activities and ensuring accuracy of drawer balances.
- Stocked store with product, maintaining a clean work environment and performing daily cleaning chores as required.
- Trained new employees on day-to-day processes and procedures to assist management with onboarding of new associates.
- Provided quick, efficient and friendly customer service to all store customers.
- This food service experience has enabled me to learn and accomplish:
- The importance of being responsible and dependable.
- The importance of providing high quality service to all customers.
- Working well with other team members to get the job done accurately and efficiently.
- Effectively taking customer orders and provide food services accurately and in a timely manner.
- The importance of having clearly defined processes and adhering to them.
Data Entry Clerk/Insurance Verifier
National General Insurance
Mesa
01.2017 - 03.2017
- Reviewed mortgage paperwork to resolved issues; contacted external clients as needed.
Distribution Center Representative II
Avnet, Inc.
Chandler
12.2012 - 11.2016
- Started work as a contract employee in December of 2012 in the warehouse Aggregation area, performing order aggregation, packing and customer inspection duties and tasks; hired on as an Avnet DCR I employee in November of 2013.
- Promoted to DCR II in January 2016.
- Initial job duties included working trouble table issues, handling priority orders, locating missing product, and resolving aggregation and order packing issues.
- Assisted department Leads and Managers with training activities for new and existing employees on warehouse management system processes and departmental procedures.
- Following special handling codes during packing process to ensure that the correct product is packed per the customer’s specific instructions.
- Worked with the International Shipping team to ship orders to global destinations with the proper paperwork. Responsible for scheduling carrier pick-ups with custom carriers per order instructions.
- Assisted direct supervisor with creating and distributing nightly production activity reports.
- This warehousing experience has enabled me to learn and accomplish:
- Effectively handle step-by-step order processing procedures to meet or exceed customer requirements.
- Working cooperatively between interdepartmental teams to satisfy both internal and external customer needs.
- Importance of being accurate to fulfill orders and satisfy customer needs and requirements.
- Importance of effectively training new and existing employees in identified warehouse procedures to support order quality and fulfillment accuracy.
- The importance of having clearly defined processes and procedures, and following them to satisfy the customer’s specific requirements and maintain inventory accuracy.
- Experience with multiple warehouse management applications and the importance of accurate date.
After School Youth Program Staff Member
City of Mesa Parks and Recreation
Mesa
11.2010 - 08.2011
- Began work experience as a TLT volunteer for the City of Mesa Parks and Recreation Teen Leadership Training Program, spending five consecutive summers volunteering for the Youth Summer Camp Program.
- Hired on as a Staff member in 2010 for the City of Mesa Parks and Recreation After School Youth Program at Webster Elementary School, working with youth and other staff members in both After School and Summer Camp Programs.
- Managed and cared for children of various ages, successfully leading them through a large variety of activities, including small and large group games, field trips, arts and crafts, fairs, and homework.
- Identified, worked with and monitored children of various ages and those with special needs.
- This parks and recreation work experience has enabled me to learn and accomplish:
- The importance of volunteering in local community programs to support youth development, serve the community, and develop leadership skills.
- Working effectively with Site Leaders in planning daily activities and providing recreational and educational events for program attendees.
- Developing essential interpersonal skills needed to successfully work with other volunteers, co-workers, staff, supervisors, children and parents.
- Working in a cooperative team environment to address and meet commonly shared goals.
- The importance of following clearly defined check-in and checkout procedures to provide a safe and secure environment for children, parents and staff.
Education
High School Diploma -
Mesa High School
Mesa, AZSkills
- Dependable and organized
- Warehousing processes
- Quick learner
- Active listening
- Training and onboarding
- Strong work ethic
- Analytical skills
- Customer service excellence
- Business software proficiency
- Quality assurance practices
- Interpersonal communication
Skill Areas
- Dependable
- Organized & Process Oriented
- Warehousing Processes
- Fast Learner
- Able to Listen/Follow Directions
- Onboarding & Training Others
- Hard Working
- Analytical Skills
- Customer Service
- Business Software Applications
- Quality Assurance
- Interpersonal Communication
Timeline
Customer Service Representative
DHL Call Center
04.2017 - 12.2018
Data Entry Clerk/Insurance Verifier
National General Insurance
01.2017 - 03.2017
Distribution Center Representative II
Avnet, Inc.
12.2012 - 11.2016
After School Youth Program Staff Member
City of Mesa Parks and Recreation
11.2010 - 08.2011
Team Member
KFC
06.2010 - 07.2017
High School Diploma -
Mesa High School