Madelyn Leach
Phoenix
Summary
Hardworking and passionate physical therapy technician seeking a rewarding career in Physical Therapy with years of experience in customer service and problem solving. Willingness to take on added responsibilities to meet team goals. Dedicated to supporting therapists and assistants in serving patients.
Overview
8
8
years of professional experience
Work History
Stretch Practitioner
Stretch Zone
03.2024 - Current
- Increased client retention through consistent communication, motivation, and support.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
- Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
- Led recovery and flexibility sessions to reduce risk of injury and improve overall physical wellness.
Executive Intake Specialist
The Husband And Wife Law Team
04.2022 - Current
- Assisted up to 3 lawyers at time.
- Offered advice and assistance to potential new clients, paying attention to special needs or wants.
- Handled over 25 inbound/outbound calls per shift signing up new customers, retrieving customer data, presenting relevant case information to attorneys and cancelling services.
- Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating.
- Promoted firm's value and brand to target new potential clients
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended resources to customers, thoroughly explaining details.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Physical Therapy Technician
MDM Physical Therapy
08.2023 - 03.2024
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Prepared patients to meet with physical therapists.
- Developed and facilitated patient specific stretching and strengthening programs.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Monitored patient progress and reported changes to physical therapist.
- Administered ultrasound, diathermy or other therapeutic modalities.
Pharmacy Technician
United States Army
08.2017 - 12.2021
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Received, reviewed, dispensed and labeled over 500 prescriptions daily.
Cashier
Brookshire Grocery
04.2016 - 05.2017
- Helped customers find specific products, answered questions and offered product advice.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Operated cash register, collected payments and provided accurate change.
- Helped with purchases, locating items and signing up for rewards programs.
- Verified customer identification for alcohol or tobacco purchases.
Education
Basic Leadership Course
Fort Benning, GA04.2021
High School Diploma -
Rains High School
Emory, TX06.2017
Skills
- Treatment Preparation
- Patient Communication
- Office Administration
- Therapeutic exercise
- Active listening
- Time management
- Appointment Scheduling
- Critical Thinking Skills
- Problem Solving
- Attention to Detail
Timeline
Stretch Practitioner
Stretch Zone
03.2024 - Current
Physical Therapy Technician
MDM Physical Therapy
08.2023 - 03.2024
Executive Intake Specialist
The Husband And Wife Law Team
04.2022 - Current
Pharmacy Technician
United States Army
08.2017 - 12.2021
Cashier
Brookshire Grocery
04.2016 - 05.2017
Basic Leadership Course
High School Diploma -
Rains High School
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