Madison Martin
El Mirage
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Works great under pressure and remains calm during emergencies.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant Front End Manager
Safeway
10.2023 - Current
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Increased sales revenue through strategic product placement and enticing visual merchandising displays.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Promoted from cashier to front end manager within a year, demonstrating rapid growth in leadership abilities and operational knowledge.
Self Checkout Host
Safeway
09.2023 - Current
- Enhanced customer satisfaction by efficiently handling self-checkout transactions and addressing concerns promptly.
- Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.
- Assisted customers with technical issues, ensuring smooth operation of the self-checkout machines and timely resolution of problems.
- Resolved payment discrepancies swiftly, ensuring accurate transaction processing while maintaining a high level of customer satisfaction.
- Assisted in loss prevention efforts by observing customer behavior and reporting suspicious activities to store management or security personnel when needed.
- Described products and services in detail to answer customer questions.
- Monitored self-checkout systems and provided help in resolving complex problems.
Drive up and Go Department- (DUG)
Safeway
01.2023 - Current
- Provided excellent customer service through friendly interactions and prompt communication.
- Completed necessary paperwork accurately and efficiently, supporting smooth business operations.
- Managed time effectively to meet tight deadlines for multiple pickups and deliveries within a given day.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Accurately collected payments from customers for delivered items, maintaining proper financial records.
Cashier
Safeway
10.2022 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
High School Diploma -
Desert Bloom Academy Homeschool
El Mirage, AZ05.2022
Skills
- Fraud Prevention
- Staff Supervision
- Cash Register Operation
- Price Verification
- Customer Service
- Staff training and development
Certification
Certified in CPR
Goodyear PD Cadet (Formerly known as The Explorers)
From 2022-2024
Timeline
Assistant Front End Manager
Safeway
10.2023 - Current
Self Checkout Host
Safeway
09.2023 - Current
Drive up and Go Department- (DUG)
Safeway
01.2023 - Current
Cashier
Safeway
10.2022 - Current
High School Diploma -
Desert Bloom Academy Homeschool
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