Marco Antonio Peralta
Nogales
Summary
Reliable assistant customer service manager and proficient in team building and operational leadership. Enthusiastic about supporting business success. Innovative customer service manager who effectively executes process changes to improve operational efficiency. Knowledgeable customer service management professional with proven success at improving team productivity, reducing escalated calls, and increasing customer satisfaction scores. Knowledgeable retail sales associate in merchandising, display design and customer relations. Customer service and sales expert who can identify customer needs and who can deliver solutions to complex problems. Experienced and well versed in customer service and able to generate leads, connect with customers and close sales. Known for providing unparalleled support to apprehensive clients. Bringing 9 years of related experience combined with dedication to professional growth for myself, the team and the organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CDL Truck Driver
West Desert Transport
10.2023 - Current
- Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Filling, Transporting and applying water on dirt roads.
- Unloading water on frac tanks.
- Operated water trucks safely around construction sites, following site-specific protocols and guidelines from supervisors.
Merchandiser
Coca-Cola
01.2023 - 08.2023
- Restock displays, sections, racks, coolers and shelves in an aligned manner with labels facing outward for purchase and consumption
- Build displays and other promotional items throughout the assigned store by moving, stacking and building items according to instruction and schedule made by supervisor and store general management
- Rotate products to ensure that stores follow a first in first out stocking system by removing and organizing product on shelves at the end of each location visit
- Maintain backrooms by organizing and consolidating back stock in a safely accessible way within the assigned loading dock area
- This is done each day with every assigned customer
- Set aside and store in backroom any product unfit for sale to be credited to customer account
- Operate powered equipment (ex: powered pallet jack) and manual equipment
- Clean and organize shelves or aisles each day to provide a safe environment for consumers
Sales Manager
Auria Produce LLC
11.2020 - 08.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Established and cultivated solid business relationships with new or existing customers.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
Sales
Precision Toyota Of Tucson
07.2020 - 08.2020
- Provided exceptional customer service and addressed customer inquiries.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Warehouse Loader
Agripacking
01.2019 - 08.2019
- Blocked and faced products on displays and shelves in accordance with company policy
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
- Stocked merchandise, clearly labeled items, arranged according to size, or color; in order to prepare attractive displays
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Greeted customers and directed to requested products.
Industrial Engineer
Chamberlain Group
12.2014 - 12.2018
- Identified problems and recommended new processes to improve performance and reduce costs.
- Conducted time studies for various manufacturing processes, optimizing workstations and reducing cycle times.
- Enhanced overall operational efficiency through redesigning workflow and layout of production lines.
- Implemented continuous improvement initiatives, identifying inefficiencies in existing systems and processes.
- Provided technical support and troubleshooting expertise for equipment malfunctions, reducing downtime and maintaining production targets.
- Coached and assisted employees with adapting to new processes.
- Optimized production processes by implementing lean manufacturing techniques.
- Trained employees on new software tools to improve productivity levels across the organization while maintaining safety standards.
- Designed ergonomic workstations, improving employee comfort and productivity by assessing work processes and implementing changes.
- Coordinated integration of automated systems into manufacturing process, enhancing production capacity and efficiency.
Business Owner
Ph Distributing
02.2009 - 12.2014
- Provided organizational leadership and established a business vision to achieve sales, profit and revenue goals for a fashion consignment, perfume, and accessories store
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability
- Devised and implemented standard operating procedures, training program, and office management systems; including inventory management, financial management, and human resources management
- Actualized processes to successfully fulfill sales via phone, in store, and consignment
- Mentored newly hired employees to take on responsibilities and tasks with understanding
- In the capacity of Sales Manager
- Elevated team performance via strategic planning and coaching in the areas of sales and value-added presentations
- Exceeded specific team goals and resolved issues
- Determined merchandise price schedules and discount rates
- Recruited and trained new staff members and created employee schedules
- In the capacity of Service Manager
- Collected, monitored, and evaluated customer requirements to achieve timely delivery and order fill rates
- Exceeded specific team goals and resolved issues by partnering with staff members by sharing and implementing customer service initiatives
- Managed returns, exchanges, and refunds in accordance with store policies
- Elevated customer satisfaction ratings by expediently resolving issues
- Provided top quality control and eliminated downtime to maximize revenue
- Resolved customer questions, issues, and complaints
- Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
Education
Bachelor’s degree - Industrial Engineering
Universidad Del Valle De Mexico
Hermosillo, Sonora12.2007
Skills
- Quality assurance controls
- Client relations specialist
- Recruiting and hiring
- Inventory control
- Leadership and team building
- Forklift operation
- Strong communication skills
- Purchasing and planning
- Cost analysis and savings
- Sales expertise
- Sales planning and implementation
- Order processing
- Vendor Relations
Certification
- CDL Class A Driver
- Tanker Endorsement
- ServSafe Certification
Timeline
CDL Truck Driver
West Desert Transport
10.2023 - Current
Merchandiser
Coca-Cola
01.2023 - 08.2023
Sales Manager
Auria Produce LLC
11.2020 - 08.2021
Sales
Precision Toyota Of Tucson
07.2020 - 08.2020
Warehouse Loader
Agripacking
01.2019 - 08.2019
Industrial Engineer
Chamberlain Group
12.2014 - 12.2018
Business Owner
Ph Distributing
02.2009 - 12.2014
Bachelor’s degree - Industrial Engineering
Universidad Del Valle De Mexico
- CDL Class A Driver
- Tanker Endorsement
- ServSafe Certification
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