Maria Hernandez
Phoenix,Az
Summary
Responsible, Patient, Positive, Goal achiever, Confident, Productive, Great attendance, Bilingual,Adapt and embrace a changing environment ,processes and procedures Excel in an office environment including operating PC always ready to work
Overview
12
12
years of professional experience
Work History
CSR - Customer Service Representative
Valor Global
08.2021 - Current
Received 90+ inbound calls per day at CSAT of 97% and FCR of 85% application/ from English/Spanish customer
•Troubleshooting technology/Maintained an average handle time of four minutes per call and 97 % CSAT
•Handled private information relating to, home address, and/or any other personal information SSN
•Provided callers with relevant information about information needed to complete application process
•Promoted to Supervisor due to high performance for Valor Global
- CSR - Customer Service Representative
Sales / Verifier of Sales
Empereon Telemarketing
05.2016 - 08.2021
- Handle customer support requests and resolve issues
- Interact with customer through multichannel support
- Identified and found solutions to recurring issues Applied fixes to software ,hardware and system issues quickly
- Help 70-80 customers a day
Cashier / Team Leader
Jack in the Box
01.2016 - 05.2016
- Prepared menu items during breakfast, lunch and dinner
- Memorized 80+ menu items and recipes
- Collaborated with 4 prep team members to prepared produce meats, cashier
Sales / Customer Service
Tlk Group
01.2013 - 06.2015
- Telemarketing
- Cold Calling
- Typing
- Outbound Sales
- Customer Service
- Managed approximately 80 incoming calls, emails and faxes per day from customers.
- Call Center Experience
Education
High School -
Fremont High School
Los Angeles, CA01.2005
Skills
- Sales (3 years)
- Customer Service Representative (10 years)
- Receptionist (2 years)
- Retail sales (2 years)
- Collections ( 3year)
- Telemarketing
- Cold Calling
- Typing
- Outbound Sales
- Data entry
- Cash handling
- 3rd party mvd
Additional Information
- SKILLS
- Call Center Experience
- Telemarketing
- Sales
- Collections
- Communication
- Customer Service
- Leadership
- Competitive
- Phone Experience
- Computer & Typing Skills
Languages
Spanish
English
Timeline
CSR - Customer Service Representative
Valor Global
08.2021 - Current
Sales / Verifier of Sales
Empereon Telemarketing
05.2016 - 08.2021
Cashier / Team Leader
Jack in the Box
01.2016 - 05.2016
Sales / Customer Service
Tlk Group
01.2013 - 06.2015
High School -
Fremont High School
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