MariaElisa Garcia

• Maintained network of contacts to identify and source qualified candidates, enhancing recruitment efforts.
• Manage candidate communications ensuring a positive candidate experience and timely follow-up.
• Complete all phases of the Employee Hiring Process
• Review applications, screen candidates, and match qualified talent with project requirements.
• Review and evaluate candidate resumes to identify qualified applicants for open positions.
• Assist candidates with onboarding requirements, employment documentation, and pre-employment processes.
• Coordinated onboarding activities, ensuring timely completion of all pre-employment requirements for candidates before project start dates.
• Tracked hiring metrics and provided regular updates on staffing progress to recruiting and operations teams, facilitating informed decision-making.
• Provide information regarding company policies, safety requirements, and project expectations.

• Handled inbound calls and completed new work changes and trainings.
• Engaged customers to understand their communication needs and preferences.
• Demonstrated product features and benefits to enhance customer understanding.
• Processed customer orders using AT&T's sales management systems efficiently.

• Coordinated workforce placement and employee transfers across multiple solar construction projects to meet client staffing demands.
• Supported multiple active solar projects while maintaining high levels of employee engagement and retention.
• Assisted employees throughout project transitions by providing guidance on assignments, transfers, and required documentation.
• Maintained consistent communication with employees to enhance retention and foster positive experiences.
• Worked in a fast-paced environment to fill open requests and respond effectively to changing project demands.
• Collaborated with recruiting team to meet goals and deadlines across multiple projects.
• Trained team members on new system processes and offered ongoing support to ensure successful implementation.
• Contributed to team growth by assisting with training of new team members.
• Became subject matter resource for new system functionality, aiding teammates in navigating processes and resolving issues.
• Quickly adapted to a new system and assisted team members with questions, training, and daily processes.

• Managed inbound and outbound residential calls to address property issues and ensure customer satisfaction

• Established rapport with residents to foster strong relationships and enhance customer service experience

• Created work orders, via data entry and handled proposals needed for residential properties

• Coordinated scheduling of residential affiliate appointments and in-house technician to proper service request

• Conducted weekly huddle meetings to identify improvement areas and review department metrics

• Used slack channels to communicate effectively with team and ensure there was coverage for projects