Yesenia Gutierrez
Somerton
Summary
Efficient Administrative Assistant in daily office needs managing resources and paperwork to quickly accomplish challenging goals. Effortlessly stay on top of day-to-day needs and special projects by leveraging top-notch leadership, problem-solving and project management abilities. Responsible possessing first-rate scheduling, telephone and documentation abilities. Assisting in daily office needs and managing general administrative activities. Successful at coordinating, directing and executing all facets of event management, staffing and retention objectives.
Overview
13
13
years of professional experience
Work History
Recruiting Coordinator
RenewableWorks
Tempe, AZ
04.2025 - Current
- Assist candidates with onboarding requirements, employment documentation, and pre-employment processes.
- Maintain network of contacts to help identify and source qualified candidates
- Complete all phases of the Employee Hiring Process
- Manage candidate communications ensuring a positive candidate experience and timely follow-up.
- Track hiring metrics and provided regular updates on staffing progress to recruiting and operations teams.
- Review applications, screened candidates, and matched qualified talent with project requirements.
- Coordinate onboarding activities, ensuring candidates completed all pre-employment requirements before project start dates.
- Provide information regarding company policies, safety requirements, and project expectations.
- Review and evaluate candidate resumes to identify qualified applicants for open positions.
Client Delivery Coordinator
PeopleReady / RenewableWorks
Tempe, AZ
01.2022 - 04.2025
- Coordinated workforce placement and employee transfers across multiple solar construction projects to meet client staffing demands.
- Supported multiple active solar projects while maintaining high levels of employee engagement and retention.
- Assisted employees throughout project transitions by providing guidance on assignments, transfers, and required documentation.
- Maintained consistent communication with employees to support retention efforts and ensure a positive experience.
- Worked in a fast-paced environment to fill open requests and respond effectively to changing project demands.
- Collaborated with recruiting team to meet goals and deadlines across multiple projects.
- Trained team members on newly implemented system processes and provided ongoing support.
- Contributed to team growth by assisting with training of new team members.
- Quickly became a subject matter resource for new system functionality, helping teammates navigate processes and resolve issues.
- Quickly adapted to a newly system and assisted team members with questions, training, and daily processes.
HR Administrator
Renewable Energy Systems
Cobb, WI
09.2021 - 11.2021
- Provided on-site Human Resources and administrative support for large-scale solar construction projects.
- Managed employee onboarding, orientation, and new hire documentation for field personnel.
- Maintained confidential employee records and ensured compliance with company policies and procedures.
- Assisted employees with HR-related questions regarding payroll, benefits, and employment documentation.
- Coordinated hiring paperwork, badge processing, and workforce tracking for crews.
Administrative Assistant
PeopleReady
OH
06.2020 - 01.2021
- Answered phone calls and correspondence and preparing service requests to assist Clients and Employees.
- Created and maintained new filing system, improving file retrieval time by office associates.
- Operated and troubleshoot all kinds of office equipment, keeping equipment operational such as personal computers, scanners.
- Conducted administrative support tasks, including assisting with pay records, invoices, balance sheets, and correspondences.
- Maintained database of current employees, updated data, and purged system of inactive employees information.
- Provided administrative support and assistance to office staff, assisting with productivity and contributing to smooth operations.
- Improved office policies continuously and enforced rules to meet administrative objectives.
- Coordinated files, checked timecards, and used Kronos to process weekly payroll.
Construction Laborer
PeopleReady
07.2019 - 02.2020
- Used drills and other power tools safely to complete job tasks.
- Sustained safety protocols to maintain secure, proper handling of equipment and materials.
- Maintain high-quality control on tools, vehicles, and materials needed for job responsibilities
- Coordinated communication between equipment operators via two-way radios and hand signals.
- Provided industry insight to coworkers to assist work completion.
- Supported worker safety by using lock out-tag out procedures on equipment prior to service work.
- Lift and move equipment as needed (up to 50 pounds)
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Customer Service Representative
Advanced Calling Center Technologies
San Luis, AZ
04.2013 - 02.2019
- Managed inbound and outbound calls to respond to inquiries and resolve concerns.
- Recommended products and services to members and educated customers about relevant offerings.
- Returned customer calls, responding to inquiries and complaints effectively.
- Assisted members by coordinating responses involving multiple departments and personnel.
- Documented detailed notes in CRM system to track customer interactions.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Employed customer relationship management software to track and manage calls made by team members and to retain customer data.
- Hired and supervised 15-person team of outbound callers, solving problems and addressing customer complaints and requests for escalation.
- Documented sales call data in company software.
- Developed new leads each day at or above quotas.
- Handled diverse needs for clients in-person, by phone or through email.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
Education
High School Diploma -
Kofa High School
Yuma, AZ05-2012
Skills
- Teamwork
- Problem-solving
- Self motivation
- Attention to detail
- Call control skills
- Resolving issues
- Multi-line telephone skills
- Organization and efficiency
- Onboarding coordination
- Willingness to learn
- Candidate sourcing
- New hire onboarding
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Recruiting Coordinator
RenewableWorks
04.2025 - Current
Client Delivery Coordinator
PeopleReady / RenewableWorks
01.2022 - 04.2025
HR Administrator
Renewable Energy Systems
09.2021 - 11.2021
Administrative Assistant
PeopleReady
06.2020 - 01.2021
Construction Laborer
PeopleReady
07.2019 - 02.2020
Customer Service Representative
Advanced Calling Center Technologies
04.2013 - 02.2019
High School Diploma -
Kofa High School