Mekenzie Watrous
Phoenix
Summary
Dynamic and resourceful Lead Server and Bartender at Red Robin with over 12 years of exceptional customer service experience. Proven ability to manage staff effectively while optimizing dining crew workflow. Skilled in POS system operations and training new employees, ensuring high standards of service and customer satisfaction. Goal-focused, with a strong understanding of the hospitality and food and beverage industries. Contributed significantly to increased customer satisfaction and repeat business in previous roles by ensuring quality dining experiences.
Overview
13
13
years of professional experience
Work History
Lead Server and Bartender
Red Robin
Phoenix
03.2016 - 07.2025
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Answered phone calls from customers regarding reservations or inquiries about menu items.
- Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Managed opening and closing duties to facilitate restaurant operations.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Managed staff of 6 servers, delegating tasks and ensuring timely completion.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Performed cashier duties such as taking payments from customers and making change accurately.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Maintained accurate records of financial transactions using POS systems.
Server
Village Inn Pancake House
Phoenix
02.2012 - 02.2016
- Greeted guests and provided menus.
- Followed health safety guidelines when preparing and serving food products.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
Skills
- 12 years of exceptional customer service
- Credit and cash transactions
- Resourceful and reliable
- Menu knowledge
- Staff management
- Training new employees
- Point of sale (POS) system operations
- Dining crew workflow optimization
Timeline
Lead Server and Bartender
Red Robin
03.2016 - 07.2025
Server
Village Inn Pancake House
02.2012 - 02.2016
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