Melissa Paniagua
Glendale
Summary
Diligent server/bartender with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
8
8
years of professional experience
Work History
Bartender
State 48 FunkHouse
07.2023 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Private Event Bartender
11.2021 - 06.2023
- Worked with each client to provide a personalized drink menu
- Provided prompt, efficient service for events with 150+ patrons serviced by myself and one other bartender
Server
California Pizza Kitchen
03.2020 - 12.2021
- Ability to understand the menu & up sell drinks paired with food items
- Promoted the loyalty program to customers with an average of 15 new sign ups a week to the company's email campaign
- Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and loyalty.
Server
Katana LA
02.2017 - 03.2020
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Bartending Certificate -
National School of Bartending
12.2020
Skills
- Accountable and resilient
- Team player attitude
- A warm personality, attentive and presentable
- Ability to work under pressure
- Previous experience in similar role
- Strong multitasking
- Exceptional customer service
- Cash register operation
Timeline
Bartender
State 48 FunkHouse
07.2023 - 10.2024
Bartender
Private Event Bartender
11.2021 - 06.2023
Server
California Pizza Kitchen
03.2020 - 12.2021
Server
Katana LA
02.2017 - 03.2020
Bartending Certificate -
National School of Bartending
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