Melissa Cardona
Summary
Experienced Optometric technician with strong background in clinical eye care, office administration, and team management. Bilingual with commitment to delivering exceptional patient centered care in a fast-paced optometry setting, with over 4 years of customer service and patient centered care.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Premier Community Support
09.2024 - Current
- Assisted with the coordinations and oversight of daily operations, Ensure individual support plans ( ISP'S) are implemented correctly.
- Support, train, and supervise direct support professional's.
- Advocate for clients' rights, independence and inclusion in the community, particularly ensuring that Spanish speaking individuals and families are heard and understood.
- Serve as a liaison to spanish-speaking families. Translate or interpret documents and meetings as needed.
- Assist with documentation, scheduling, reporting, and ensuring compliance with health, safety, and regulatory requirements.
- Provide and coordinate bilingual trainings on intellectual disabilities, behavior management, cultural competences and communication strategies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Receptionist/Medical Billing Assistant
Advanced Chiropractic
05.2021 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records/ Insurances .
- Answered phone promptly and directed incoming calls to correct offices.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Prepare and submit accurate medical claims to insurance companies.
- Verify the accuracy of billing date and revise any errors.
- Maintain up-to date record of insurance claims, payments, and outstanding balances.
Optometric Technician
Benson Eye Center
11.2020 - 08.2022
- Experienced with various optometry equipment such as phoropters, goldman, Autorefractors, Tonopen, OCT.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Initiated patients experience by, collected medical history and asked questions regarding health & current medications to provide the doctor with optimal initial data also followed up with patient regarding visual changes or concerns.
- Maintained smooth patient flow throughout the facility.
- Assisted with dilating patients or using eye medications when directed by optometrists.
- Was also assigned to scribe which resulted in versed in opthalmology terminology.
Caregiver
Rouge River Place
12.2018 - 06.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Education
High School Diploma -
Klamath Adult Learning Center
Klamath Falls, OR09-2016
Skills
- Bilingual
- Detailed oriented
- Safe patient handling
- Patient communication
- Multitasking abilities
- Workload management
- Insurance billing
- Insurance processing
- Optometric equipment operation
- Adaptability
Timeline
Assistant Manager
Premier Community Support
09.2024 - Current
Receptionist/Medical Billing Assistant
Advanced Chiropractic
05.2021 - 10.2024
Optometric Technician
Benson Eye Center
11.2020 - 08.2022
Caregiver
Rouge River Place
12.2018 - 06.2019
High School Diploma -
Klamath Adult Learning Center
Similar Profiles
Simranjit Kaur PELIA MALIESimranjit Kaur PELIA MALIE
Domestic Helper at PREMIER WORK SUPPORTDomestic Helper at PREMIER WORK SUPPORT
Iya-atih BijengsiIya-atih Bijengsi
RN Case Manager at Premier Support ServicesRN Case Manager at Premier Support Services
Kinley NidupKinley Nidup
Cleaning Operative at Premier Support Service GroupCleaning Operative at Premier Support Service Group
Steph JudgeSteph Judge
Assistant manager at McDonald's (Trading as PearTree Restaurants)Assistant manager at McDonald's (Trading as PearTree Restaurants)
Logan VallejoLogan Vallejo
Assistant Manager at Urban PieAssistant Manager at Urban Pie