Melissa Laker
Mesa,AZ
Summary
Dynamic and dedicated Flight Attendant with experience at United Airlines, recognized for enhancing passenger satisfaction through exceptional customer service and attention to detail. Proven ability to manage medical emergencies and ensure safety compliance, demonstrating strong communication skills and a commitment to professionalism in every interaction.
Knowledgeable FA with solid background in delivering exceptional passenger service and ensuring safety compliance. Proven track record of managing in-flight emergencies and providing excellent customer care. Demonstrated ability to communicate effectively and resolve conflicts efficiently.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Flight Attendant
Spirit Airlines
01.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Flight Attendant
United Airlines
11.2011 - 08.2020
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Education
No Degree - Psychology
University of Kentucky
Lexington, KY05.1988
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Time management
- Verbal and written communication
- Safety procedures
- Professional appearance
- Reliability and punctuality
Certification
- Licensed [Job Title] - [Timeframe]
Timeline
Flight Attendant
Spirit Airlines
01.2023 - Current
Flight Attendant
United Airlines
11.2011 - 08.2020
No Degree - Psychology
University of Kentucky
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