MELISSA RUBALCAVA
Phoenix
Summary
Adaptable operations and client management professional with experience supporting enterprise accounts through data review, issue resolution, and process coordination. Strong background in interpreting agreements, maintaining accurate records, identifying discrepancies, and collaborating cross-functionally in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Talent Acquisition Specialist
Autopilot Recruiting
Remote
11.2024 - Current
- Handled full-cycle recruiting, ensuring accurate documentation and alignment with role requirements.
- Identified screening inconsistencies and partnered with leadership to improve sourcing and process efficiency.
Senior Customer Success Specialist
GlobalTranz / Worldwide Express
Tempe
12.2018 - 10.2024
- Managed enterprise-level client portfolios, including Fortune 500 accounts, supporting account growth through strategic onboarding and long-term relationship management.
- Drove sales growth while monitoring service performance, billing accuracy, and contractual alignment.
- Reviewed account data to identify discrepancies and trends; investigated issues and coordinated resolutions.
- Partnered cross-functionally to resolve escalations and maintain consistent internal standards and client expectations.
Invoice Resolution Analyst
GlobalTranz / Worldwide Express
Scottsdale
11.2016 - 12.2018
- Analyzed high-volume invoices to validate charges and ensure alignment with contractual rate agreements.
- Interpreted pricing rules and documentation to resolve billing exceptions.
- Investigated recurring discrepancies and improved accuracy through cross-team collaboration.
Freight Operations Broker
GlobalTranz / Worldwide Express
Scottsdale
08.2013 - 11.2016
- Executed full-cycle freight operations balancing service, cost, and documentation accuracy.
- Negotiated competitive rates and built strong carrier relationships to support reliable service delivery.
- Monitored shipments and resolved exceptions to minimize disruption and maintain customer confidence.
Education
General Studies -
Glendale Community College
Glendale, AZSkills
- Enterprise Account Management & Client Retention
- Data-Driven Performance Analysis & Reporting
- Issue Identification & Resolution
- Contract & Rules Interpretation
- Accuracy in Data Handling
- Billing & Claims Processing
- Cross-Functional Collaboration
- Negotiation & Relationship Building
- CRM & Business Software: Microsoft, Salesforce, Oracle, Jira, Manhattan Associates, Blue Yonder, Descartes Systems Group, E2open, One Network Enterprises
Professional Development
- Bookkeeping Basics - Coursera
- Microsoft Excel for Beginners - Microsoft Learn
- Fraud Detection and Prevention - Alison (in progress)
- Operational Risk Management & Internal Controls - Coursera (in progress)
Additional Experience 2005-2013
- Carrabba's Italian Grill-server
- Empereon Marketing & CirTech Connect-telemarketer
- Rosati's Pizza-team member
- Rossmar & Graham-document control
Timeline
Talent Acquisition Specialist
Autopilot Recruiting
11.2024 - Current
Senior Customer Success Specialist
GlobalTranz / Worldwide Express
12.2018 - 10.2024
Invoice Resolution Analyst
GlobalTranz / Worldwide Express
11.2016 - 12.2018
Freight Operations Broker
GlobalTranz / Worldwide Express
08.2013 - 11.2016
General Studies -
Glendale Community College