MICHELLE BEHMETUIK
Chandler
Summary
Dynamic professional with a proven track record at Uber Technologies, excelling in program management and cross-functional leadership. Achieved a 20% reduction in logic-related issues through process optimization and data analysis. Skilled in stakeholder engagement and content development, driving significant improvements in operational efficiency and team performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
COE Specialist I to Content Editor & Project Specialist III for Screenings Risk & Compliance
Uber Technologies
Phoenix
03.2017 - Current
- Lead multiple complex, cross-functional projects focused on improving global screening and compliance processes for Uber's operations, impacting front-line support teams and business efficiency.
- Collaborate with ComOpps, RegOps, SafetyOps, and other critical stakeholders to implement logic updates and process improvements, ensuring clarity and compliance with evolving regulatory requirements.
- Implemented a formal process for logic updates across global teams, resulting in a 20% reduction in logic-related issues and enhancing support quality.
- Developed process documentation, training materials, and flowcharts using tools like Lucidchart, ensuring seamless knowledge transfer across teams and improving frontline agent accuracy by 15%.
- Spearheaded initiatives to collect, analyze, and report key performance data, identifying operational inefficiencies and developing actionable strategies to improve performance and scalability.
- Championed the adoption of data-driven decision-making by introducing Postgresql reporting and analysis, supporting proactive program adjustments based on real-time insights.
- Successfully led a program to refine content creation and management processes, resulting in a 30% increase in productivity within the Risk & Compliance team.
- Completed Kaizen Yellow Belt certification, enhancing my ability to drive continuous process improvements across multiple business lines.
- Reduced program response time by 25% through process streamlining and efficient stakeholder communication.
- Increased front-line support effectiveness by implementing targeted content updates and standardized procedures.
General Manager to Barista
Songbird Coffee & Tea House
Phoenix
01.2014 - 03.2024
- Managed daily operations, including staff management, vendor relations, and customer engagement, ensuring smooth business operations and optimal customer satisfaction.
- Led efforts to redesign business processes, resulting in a revenue increase of 50% and a 15% improvement in customer satisfaction through service diversification and staff training.
- Directed business improvement initiatives, overseeing inventory control, vendor negotiations, and team training, consistently achieving financial and operational targets.
- Implemented training programs and SOPs to maintain consistent service quality, leading to a significant improvement in team performance and customer retention.
Intern
Tempe
08.2019 - 12.2019
- Internship focusing on event coordination and operational planning.
Intern
Seattle
03.2012 - 10.2012
- Internship in business management and operations optimization.
Intern
Seattle
10.2011 - 02.2012
- Internship in artist management and business process analysis.
Docent
Mesa
04.2009 - 04.2010
- Providing educational tours and managing visitor experiences.
Education
Music Marketing & Business Management -
Mesa Community College
Mesa, AZ05.2012
Skills
- Program management and execution
- Cross-functional leadership
- Process optimization
- Risk management
- Data analysis
- Stakeholder engagement
- Content development
- Agile practices
- JIRA and Confluence
- PostgreSQL basics
- Lucidchart proficiency
- Google Sheets expertise
- Gantt chart creation
- Quarterly reporting
- SQL proficiency
- Salesforce utilization
- Excel skills
- HTML conversion
Certification
- Kaizen Lean Six Sigma Yellow Belt
- SCA Barista Level 1 Certified
Volunteer Experience
- Screenings Engagement Council, Phoenix, AZ, 06/01/24, Current, Deeply committed to cultivating a workplace where employee engagement is not just encouraged, but truly celebrated. Fostered a vibrant, welcoming, and thriving environment that nurtures collaboration, sparks innovative thinking, and drives impactful initiatives within the Uber Screenings team.
- Marquee Theater, Tempe, AZ, 08/01/19, 12/01/19, Internship focusing on event coordination and operational planning.
- Votiv Business Management, Seattle, WA, 03/01/12, 10/01/12, Internship in business management and operations optimization.
- Barsuk Records, Seattle, WA, 10/01/11, 02/01/12, Internship in artist management and business process analysis.
- Natural History Museum, Mesa, AZ, 04/01/09, 04/01/10, Docent, providing educational tours and managing visitor experiences.
Education Certifications Awards
- PMP Fundamentals Certification, 12/01/25
- Bi-Annual Support Superstar Award, Uber, Phoenix, AZ, 09/01/23
- Bi-Annual Support Superstar Award, Uber, Phoenix, AZ, 09/01/22
- Lean 6 Sigma Yellow Belt, Uber, Phoenix, AZ, 09/01/21
- Risk & Compliance Career Development Award, Uber, Phoenix, AZ, 03/01/21
- Music Marketing & Business Management, Mesa Community College, Mesa, AZ, 05/01/12
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work from home optionHealthcare benefitsPersonal development programsCareer advancementWork-life balanceCompany CultureFlexible work hoursPaid time off401k matchStock Options / Equity / Profit SharingPaid sick leaveQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Languages
English
Native language
Japanese
Beginner (A1)
A1
Interests
Reading
Playing Guitar
Shodo Calligraphy
Latte Art
Timeline
Intern
08.2019 - 12.2019
COE Specialist I to Content Editor & Project Specialist III for Screenings Risk & Compliance
Uber Technologies
03.2017 - Current
General Manager to Barista
Songbird Coffee & Tea House
01.2014 - 03.2024
Intern
03.2012 - 10.2012
Intern
10.2011 - 02.2012
Docent
04.2009 - 04.2010
Music Marketing & Business Management -
Mesa Community College
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