Michelle Hargens
Phoenix
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
5
5
years of professional experience
Work History
DESK OPERATIONS SPECIALIST
Mayo Clinic
Phoenix
01.2024 - Current
- Assisted medical staff by taking vitals and rooming patients.
- Streamline front desk operations, manage patient records, and facilitate seamless communication between medical staff and patients.
- Conduct patient intake interviews with empathy, ensuring accurate collection of medical information while maintaining confidentiality
EVENT STAFF
Events plus, Concierge
Phoenix
04.2021 - 03.2024
- Managed setup and teardown of equipment for events and functions.
- Supported the execution of special requests from clients and attendees.
- Supervised volunteers to ensure tasks were completed on time and according to specifications.
FRONT DESK AGENT
JW Marriott Desert Ridge
Phoenix
02.2022 - 01.2024
- Managed check-in and check-out processes efficiently for smooth guest transitions.
- Answered phones, responded to inquiries, and took messages.
- Collaborated with colleagues to ensure smooth operations of front desk area.
Education
HIGH SCHOOL DIPLOMA -
Homewood - Flossmoor High School
Flossmoor, IL05.2021
Skills
- Patient intake procedures
- Front desk operations
- Event coordination
- Administrative support
- Scheduling coordination
- Medical records management
References
- Kayla Serrano Orozco, Mayo Clinic (serranoorozco.kayla@mayo.edu)
- Dave Dunne, General Manager (dave@siltriverfields.com)
- Brian Fordon, Director of Safety (brianfordon@comcast.net)
Timeline
DESK OPERATIONS SPECIALIST
Mayo Clinic
01.2024 - Current
FRONT DESK AGENT
JW Marriott Desert Ridge
02.2022 - 01.2024
EVENT STAFF
Events plus, Concierge
04.2021 - 03.2024
HIGH SCHOOL DIPLOMA -
Homewood - Flossmoor High School