Michelle Hargens
Phoenix
Summary
Professional operations specialist with strong emphasis on efficiency and detail-oriented processes. Known for successfully managing desk operations and ensuring seamless workflow. Focused on team collaboration and achieving results with flexibility to adapt to changing needs. Proven skills in time management and multitasking.
Overview
5
5
years of professional experience
Work History
DESK OPERATIONS SPECIALIST
Mayo Clinic
Phoenix, Arizona
01.2024 - Current
- Assisted medical staff by taking vitals and rooming patients.
- Streamline front desk operations, manage patient records, and facilitate seamless communication between medical staff and patients.
- Conduct patient intake interviews with empathy, ensuring accurate collection of medical information while maintaining confidentiality
EVENT STAFF
Events Plus Inc
Phoenix, US
04.2021 - 03.2024
- Managed setup and teardown of equipment for events and functions.
- Supported the execution of special requests from clients and attendees.
- Supervised volunteers to ensure tasks were completed on time and according to specifications.
FRONT DESK AGENT
JW Marriott Desert Ridge
Phoenix, Arizona
02.2022 - 01.2024
- Managed check-in and check-out processes efficiently for smooth guest transitions.
- Answered phones, responded to inquiries, and took messages.
- Collaborated with colleagues to ensure smooth operations of front desk area.
Education
HIGH SCHOOL DIPLOMA -
Homewood - Flossmoor High School
Flossmoor, IL05.2021
BBA - Business Management
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ05-2029
Skills
- Patient intake procedures
- Front desk operations
- Event coordination
- Administrative support
- Scheduling coordination
- Computer proficiency
References
- Kayla Serrano Orozco, Mayo Clinic (serranoorozco.kayla@mayo.edu)
- Dave Dunne, General Manager (dave@siltriverfields.com)
- Mike Wainwright, VP Sales (mikewainwright@gaylordhotels.com)
Timeline
DESK OPERATIONS SPECIALIST
Mayo Clinic
01.2024 - Current
FRONT DESK AGENT
JW Marriott Desert Ridge
02.2022 - 01.2024
EVENT STAFF
Events Plus Inc
04.2021 - 03.2024
HIGH SCHOOL DIPLOMA -
Homewood - Flossmoor High School
BBA - Business Management
Maricopa Community Colleges, Scottsdale Community College