Miguel A. Castaneda
Phoenix
Summary
I am interested in this job because I've been in the customer service field for more than decade. As a organized and efficient individual who is quick learner and detail-oriented on interested on growing and expanding professionally and taking obstacles and challenges to learn more about Phoenix Municipal Court.
Knowledgeable [Desired Position] with robust background in courtroom security and procedural enforcement. Demonstrated ability to maintain order during court proceedings and ensure safety of all participants. Proven skills in conflict resolution and managing sensitive situations effectively.
Overview
11
11
years of professional experience
Work History
Court Bailiff
Phoenix Municipal Court
Phoenix, AZ
10.2024 - Current
- Enforced court orders and maintained decorum during proceedings.
- Communicated effectively with attorneys, judges, and law enforcement personnel.
- Supervised jury selection processes to ensure compliance with legal standards.
- Developed strategies to improve courtroom efficiency and reduce delays in proceedings.
- Improved courtroom efficiency by assisting judges with administrative tasks and managing court proceedings.
- Upheld confidentiality of sensitive information while managing case files, protecting the integrity of each trial.
- Coordinated logistics for court appearances and organized case files for review.
- Maintained order in the courtroom during high-stress situations by implementing conflict resolution techniques.
- Demonstrated professionalism as an official representative of the court system when interacting with various stakeholders both within and outside the courthouse setting.
- Provided information and direction to general public.
Court/legal clerk II
Phoenix Municipal Court
08.2023 - Current
- Provides internal and external seamless customer service that improve people's experience.
- Provides administrative support to the court staff by preparing and filing legal documents.
- Locates and retrieving documents or files, gives proper documents to Judge, prosecutor or other authorized individuals.
- Works closely with courtroom staff in preparing an average 350 court dockets files weekly for upcoming court dates.
- Handles an average of 40 Notice of Appearances (NOA) per week submitted by attorney's.
- Process an average of 150 motions weekly for judicial review.
- Updates CMS and schedules arraignment hearing court dates.
- Understaning ARS codes, and legal/court terminology.
- Reads and understands court files.
- Sorts, separates and arranges files and legal documents in alphabetical order.
Scan Coordinator
Sprouts Farmer Market
11.2022 - 08.2023
- I doing the incoming Updated files and reports for the morning pricing and ads.
- I was responsible for the weekly audits in different areas of the store.
- Updated prices and AD's advertisements / If dep manger had specials going on I be responsible to prep their ads and prices.
- Customer service was a huge part of my everyday work life. Any questions or needs they have I would be happy to solve any issues they may have had.
Judicial Clerk
Maricopa Judicial Court
05.2022 - 11.2022
- As one of my greatest skills Customer service line to be seen to, also I'm bilingual. With that I was able to help even more clients in need or direct them to the correct paper forms or court house.
- I Updated calendars and scheduling hearings for my area of the court house Along with updating files in Icis, Onbase.
- I also handled cash, checks as form of payment either over service window or by phone.
- I am familiar with OnBase and Icis computer programs as well with Excel.
- Filing new complaints just as small claims, civil etc.
Inventory Control Lead Assistant
Usfoods, Chef Stoker
12.2014 - 05.2022
- As the control lead I work along side 3 others as a unit.
- We prepared the store inventory by doing prep counts on supplies to get accurate count data.
- Using a scan systems I would track goods and supplies in store pricing.
- Stock control system by weekly stock counts/audits through the store.
- Provide exemplary customer service to all guest and clients by delivering expert advice regarding product information.
- Maintaining and exceeding all company safety standards.
- Assist in processing vendor orders as needed.
Education
High School Diploma -
Central High
Skills
- Patience and empathy
- Integrity and honesty
- Public safety awareness
- Self-defense techniques
- Assertiveness
- Time management
- Multitasking Abilities
- Active listening
- Effective communication
- Decision-making
- Problem-solving abilities
- Inmate supervision
- Courtroom order
- Teamwork and collaboration
- First aid and CPR
- Stress tolerance
Languages
Spanish
Native or Bilingual
Timeline
Court Bailiff
Phoenix Municipal Court
10.2024 - Current
Court/legal clerk II
Phoenix Municipal Court
08.2023 - Current
Scan Coordinator
Sprouts Farmer Market
11.2022 - 08.2023
Judicial Clerk
Maricopa Judicial Court
05.2022 - 11.2022
Inventory Control Lead Assistant
Usfoods, Chef Stoker
12.2014 - 05.2022
High School Diploma -
Central High