Molly McCarty
Flagstaff,AZ
Summary
Experienced team member with a strong focus on customer service, problem-solving, attention to detail, and effective communication. Committed to delivering exceptional experiences to customers. Eager to utilize my skills in a new role, and dedicated to contributing to the team's success and ensuring customer satisfaction.
Overview
13
13
years of professional experience
Work History
James Avery Specialist, Sales Associate
Dillard's
09.2024 - Current
- Answering customer inquiries regarding products, store policies, and services, providing knowledgeable and helpful responses
- Operating POS systems, processing payments, returns, and managing customer transactions efficiently and accurately.
- Increasing customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlining inventory management processes, reducing waste, and ensuring optimal stock levels were maintained.
- Additionally maintained and Improved James Avery Jewelry brand as a Specialist.
Barback, Host
Ermano's Bar and Grill, Portal Cocktails
05.2023 - 07.2024
- Served as a Barback in Portal cocktails, collaborating with and assisting Bartenders to ensure an enjoyable and efficient work environment and great customer experience.
- Additionally, worked as a host in Ermano's restaurant welcoming guests and coordinating seating and reservations between the main restaurant and cocktail bar.
- Provided accurate wait times, while diligently monitoring waitlists. Ordinarily welcoming and seating over 200-300 covers per night.
Server, Host, Cashier, Busser
eHotPot
05.2022 - 07.2024
- Performed front of house tasks welcoming guests, offering seating options, and managing the register.
- Served guests in a timely, friendly, and professional manner.
- Facilitated opening, closing, and general cleaning duties.
Administrative Aid
Coconino County Attorney's Office
01.2020 - 07.2020
- Conducted sensitive work converting confidential physical files and evidence into electronic form within the County Attorney's Office database and filing system.
Flagstaff Food Bank
08.2017 - 07.2018
- Prepared food in the food kitchen, and additionally filled and transported boxes in the Warehouse areas
Cashier
Dark Sky Candle Company LLC
06.2012 - 06.2015
- Greeted customers, addressed questions or concerns, and facilitated the customer's experience as they created custom dipped candles.
- Aided in the operation of the register, built decorative displays, managed inventory, and conducted general cleaning.
Education
Bachelor of Arts - Political Science
Univeristy of Arizona
Tucson, AZ05-2026
High School Diploma -
BASIS Flagstaff
Flagstaff, AZ05-2020
Skills
- Excellent Customer Service
- Detail Oriented
- Skilled Multitasker
- Team Oriented
- Strong Organizational Skills
- Positive and Friendly attitude
- Adept and Flexible Learner
- Experienced with Cash Handling and POS systems
- Proficient with Microsoft Office programs and other specialized databases
Timeline
James Avery Specialist, Sales Associate
Dillard's
09.2024 - Current
Barback, Host
Ermano's Bar and Grill, Portal Cocktails
05.2023 - 07.2024
Server, Host, Cashier, Busser
eHotPot
05.2022 - 07.2024
Administrative Aid
Coconino County Attorney's Office
01.2020 - 07.2020
Flagstaff Food Bank
08.2017 - 07.2018
Cashier
Dark Sky Candle Company LLC
06.2012 - 06.2015
Bachelor of Arts - Political Science
Univeristy of Arizona
High School Diploma -
BASIS Flagstaff
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