Molly McCarty
Flagstaff,AZ
Summary
Experienced team member with a strong focus on customer service, problem-solving, attention to detail, and effective communication. Committed to delivering exceptional experiences to customers. Eager to utilize my skills in a new role, and dedicated to contributing to the team's success and ensuring customer satisfaction.
Overview
13
13
years of professional experience
Work History
James Avery Specialist, Sales Associate
Dillard's
Flagstaff, AZ
09.2024 - Current
- Answering customer inquiries regarding products, store policies, and services, providing knowledgeable and helpful responses
- Operating POS systems, processing payments, returns, and managing customer transactions efficiently and accurately.
- Increasing customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlining inventory management processes, reducing waste, and ensuring optimal stock levels were maintained.
- Additionally maintained and Improved James Avery Jewelry brand as a Specialist.
Barback, Host
Ermano's Bar and Grill, Portal Cocktails
Tucson, AZ
05.2023 - 07.2024
- Served as a Barback in Portal cocktails, collaborating with and assisting Bartenders to ensure an enjoyable and efficient work environment and great customer experience.
- Additionally, worked as a host in Ermano's restaurant welcoming guests and coordinating seating and reservations between the main restaurant and cocktail bar.
- Provided accurate wait times, while diligently monitoring waitlists. Ordinarily welcoming and seating over 200-300 covers per night.
Server, Host, Cashier, Busser
eHotPot
Tucson, AZ
05.2022 - 07.2024
- Performed front of house tasks welcoming guests, offering seating options, and managing the register.
- Served guests in a timely, friendly, and professional manner.
- Facilitated opening, closing, and general cleaning duties.
Administrative Aid
Coconino County Attorney's Office
Flagstaff, AZ
01.2020 - 07.2020
- Conducted sensitive work converting confidential physical files and evidence into electronic form within the County Attorney's Office database and filing system.
Flagstaff Food Bank
Flagstaff, AZ
08.2017 - 07.2018
- Prepared food in the food kitchen, and additionally filled and transported boxes in the Warehouse areas
Cashier
Dark Sky Candle Company LLC
Flagstaff, AZ
06.2012 - 06.2015
- Greeted customers, addressed questions or concerns, and facilitated the customer's experience as they created custom dipped candles.
- Aided in the operation of the register, built decorative displays, managed inventory, and conducted general cleaning.
Education
Bachelor of Arts - Political Science
Univeristy of Arizona
Tucson, AZ05-2026
High School Diploma -
BASIS Flagstaff
Flagstaff, AZ05-2020
Skills
- Excellent Customer Service
- Detail Oriented
- Skilled Multitasker
- Team Oriented
- Strong Organizational Skills
- Positive and Friendly attitude
- Adept and Flexible Learner
- Experienced with Cash Handling and POS systems
- Proficient with Microsoft Office programs and other specialized databases
Timeline
James Avery Specialist, Sales Associate
Dillard's
09.2024 - Current
Barback, Host
Ermano's Bar and Grill, Portal Cocktails
05.2023 - 07.2024
Server, Host, Cashier, Busser
eHotPot
05.2022 - 07.2024
Administrative Aid
Coconino County Attorney's Office
01.2020 - 07.2020
Flagstaff Food Bank
08.2017 - 07.2018
Cashier
Dark Sky Candle Company LLC
06.2012 - 06.2015
Bachelor of Arts - Political Science
Univeristy of Arizona
High School Diploma -
BASIS Flagstaff