MONALISA PERSAUD
Impact Church
Gilbert
6
years of professional experience
Compassionate childcare provider with extensive experience in administrative support and customer service. Expertise in managing communications and organizing records while fostering positive environments for children and adults. Skilled in planning engaging activities that promote long-term interest, ensuring compliance with policies, and enhancing customer satisfaction.
Work History
Accounting Specialist 2
1 Year 7 Months- Processed biweekly and monthly payroll for employees, ensuring compliance with state and departmental regulations to facilitate accurate compensation
- Audit and reconcile payroll records for accuracy, identifying and correcting discrepancies
- Maintained payroll databases and entered confidential employee data per Department of Corrections policies to uphold data integrity
- Collaborate with HR and management to resolve payroll issues and communicate policy updates
- Maintain payroll databases and enter confidential employee data in accordance with Department of Corrections policies
- Verify timekeeping records and leave balances using Arizona Correctional Information System AZ360 and HRIS
- Prepare and distribute payroll statements, reports, and year-end documentation
- Responded to internal and external inquiries regarding payroll, benefits, and wage verifications, providing timely information to support employee needs
- Interpret and apply Arizona Revised Statutes, labor laws, and DOC procedures for payroll processing
Childcare Contractor
6 Years 5 Months- Managed high volumes of emails and phone calls to facilitate effective communication
- Organized and updated information systems to ensure accurate, accessible records
- Maintained accurate records, logs, and files for efficient information retrieval.
- Organized and prepared files for document imaging while removing outdated files.
- Accurately prepare communications
- Organize and update information by hand or on a computer
- This includes keeping records, logs, and files
- Prepare files for document imaging and delete old ones
- Efficiently organize files so that data can be easily found and retrieved.
Youth Group Leader
6 Years 5 Months- Fostered positive environment for youth, promoting inclusivity and engagement
- Organized and executed engaging activities for participants in youth programs.
- Nurtured supportive relationships, encouraging open communication and trust
- Assisted in preparing and organizing materials for service events to ensure smooth operations.
- Created a positive environment for young people
- Maintained supportive relationships
- Cultivated strong communication among group members through team-building exercises and open discussions.
- Coordinated mentorship program, matching experienced leaders with new volunteers based on interests and development goals
- Facilitated weekly meetings for diverse youth groups aged 12-18, customizing activities to align with individual interests and needs
Correctional Records Clerk 2
6 Months- Collects, reviews, and prepares documents and electronic media for the Department
- Acts as a contact for records requests and compliance between internal staff, legal teams, law enforcement, courts, and outside groups
- Served as contact for records requests and compliance among internal staff, legal teams, law enforcement, courts, and external groups
- Managed tracking of subpoenas and records requests from initiation to completion
- Redaction procedures for legal releases
- Rules for redacting and keeping information confidential
- Reviewed and compiled offender records for court, subpoenas, investigations, and agency requirements
- Gives leaders updates and reports on workload and deadlines
- Performs other duties as needed for records operations
- Arizona Revised Statutes and public records laws, like ARS 31-221
- Court procedures for subpoenas and court-ordered releases
- Reviewed and enforced department policies and procedures to ensure compliance.
- Studied legal terms and records management basics to enhance understanding.
- Legal terms and records management basics
- Arizona Correctional Information System (ACIS), Google Suite, and redaction software
Customer Service Representative
3 Years 2 Months- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations, maintaining professionalism while resolving disputes and ensuring customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Streamlined call center processes to enhance efficiency and reduce average wait times for customers.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Assisted customers in navigating the company website and placing online orders, enhancing user experience and satisfaction.
Education
Bachelor of Science - Human Resources Management
Expected Graduation: June 2027
GED
Skills
Payroll Compliance
Financial Oversight
Financial Analysis
Fiscal analysis
Policy interpretation
Legal analysis
Record review
ACIS operation
Google Workspace proficiency
Data Entry
Report preparation
Call Management
Request prioritization
Issue Resolution
Lesson Plan Development
Relationship management
Communication skills
Timeline
Accounting Specialist 2
Department of Corrections
01.2025 - CurrentRead More
Correctional Records Clerk 2
Department of Corrections
07.2024 - 01.2025Read More
Childcare Contractor
Impact Church
03.2020 - CurrentRead More
Youth Group Leader
Impact Church
03.2020 - CurrentRead More
Customer Service Representative
Electronic Diesel Solution
03.2020 - 05.2023Read More
Mesa Community College
GED
Read More
Southern New Hampshire University
Bachelor of Science from Human Resources Management
Read More