Natalie Lichok
Phoenix
Summary
Motivated business professional bringing entrepreneurial experience and dedication with extensive experience in managing administrative sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Applying advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Looking to pursue opportunities to learn new skills and contribute to group success. Offering strong range of administrative, relationship-building and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Amazon Delivery Driver
Lime Logistics LLC
2022.10 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Spark Delivery Driver
Spark
2022.10 - Current
- Picking up orders from Walmart and delivering to customers
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Followed corporate procedures to maintain company and customer data confidentiality.
Instacart Shopper/Delivery Driver
Instacart Shopper, Instacart
2022.07 - Current
- Consulted with customers on food selections and custom order requests.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.
- Provided product advice to customers to help select most suitable items for individual needs.
- Followed orders precisely for correct items, sizes and quantities.
Baker
Self Emloyed
2020.02 - Current
- Produced consistently high-quality baked goods for customers.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Resolved customer concerns with positive approach and constructive strategies.
- Assisted in planning and running promotional events and campaigns.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Wendy's Assistant Manager
JMJLLC
2016.08 - 2022.01
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Housekeeper
Holiday Inn Express and Suites
2018.02 - 2020.11
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Adhered to professional house cleaning checklist.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Wal-Mart Cashier
Walmart
2019.03 - 2019.06
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Housekeeper
CIVANA Wellness Resort and Spa
2018.05 - 2018.06
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
Retail Sales Associate
Shoe Dept. Encore
2017.02 - 2017.07
- Greeted customers and helped with product questions, selections, and purchases.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
High school diploma -
North Canyon High School
Phoenix, AZ05.2017
Skills
- Restaurant Management
- Product Promotion
- Inventory Control
- Positive Attitude
- Punctual and Reliable
- Valid Driver's License
- Fluent in Spanish
- Multitasking
- Quality Assurance
- Business Development
- Business Planning
- Budget Control
- Operations Management
- Work Planning and Prioritization
- Driven and Determined
Languages
Spanish
Native or Bilingual
Timeline
Amazon Delivery Driver
Lime Logistics LLC
2022.10 - Current
Spark Delivery Driver
Spark
2022.10 - Current
Instacart Shopper/Delivery Driver
Instacart Shopper, Instacart
2022.07 - Current
Baker
Self Emloyed
2020.02 - Current
Wal-Mart Cashier
Walmart
2019.03 - 2019.06
Housekeeper
CIVANA Wellness Resort and Spa
2018.05 - 2018.06
Housekeeper
Holiday Inn Express and Suites
2018.02 - 2020.11
Retail Sales Associate
Shoe Dept. Encore
2017.02 - 2017.07
Wendy's Assistant Manager
JMJLLC
2016.08 - 2022.01
High school diploma -
North Canyon High School