Natasha Dickson
Phoenix,AZ
Overview
5
5
years of professional experience
Work History
Behavioral Health Technician
Aurora Behavioral Health
Tempe, AZ
11.2025 - Current
- Assist with patient care in a non-med surg setting; lead engaging activities and groups that support recovery goals.
- Participate in treatment planning and therapeutic rounds.
- Provide crisis intervention and gather vital patient information.
Customer Service Agent
American Airlines
Phoenix, AZ
11.2024 - Current
- Delivered exceptional customer service by resolving inquiries and concerns effectively.
- Guided passengers through check-in and boarding processes; operated jetways and safely disembarked flights.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
Patient Safety Attendant
Valleywise Health Medical Center
Phoenix, AZ
09.2025 - 01.2026
- Performs nursing related services for pediatric through geriatric patients requiring increased monitoring.
- Documents on observation flow sheet and assists with licensed nursing staff with care as delegated.
- Ensures a safe environment for patients who are at risk for self harm and or altered mental status.
Accounts Payable Specialist
LSG Skychefs
Phoenix, AZ
09.2022 - 09.2025
- Analyze invoices and expense reports to charge expenses to accounts and cost centers.
- Processed, verified and reconciled invoices to complete payments and control expenses.
- Ensured timely payments to vendors by monitoring due dates and prioritizing payments accordingly.
FCI Associate
Prime Now, LLC
Medford, MA
10.2020 - 03.2022
- Delivered superior customer service by resolving customer complaints.
- Selected, bagged and staged grocery orders for customer pick up or delivery from Whole Foods.
- Routinely conducted quality control tests to make sure the products being packed were in great condition.
Education
BS - Psychology, Clinical
Arizona State University
Tempe, AZSkills
- CPR and First Aid certified
- Trained in Therapeutic Options
- De-escalation strategies
- Crisis handling
- Active listening
- Conflict de-escalation
- Documentation skills
Timeline
Behavioral Health Technician
Aurora Behavioral Health
11.2025 - Current
Patient Safety Attendant
Valleywise Health Medical Center
09.2025 - 01.2026
Customer Service Agent
American Airlines
11.2024 - Current
Accounts Payable Specialist
LSG Skychefs
09.2022 - 09.2025
FCI Associate
Prime Now, LLC
10.2020 - 03.2022
BS - Psychology, Clinical
Arizona State University