Tonya Dedrick

Supervising and supporting clients in residential or outpatient treatment.

Monitoring clients’ behavior, mood, and overall well-being.

Helping clients follow their daily schedules, including meals, medications (as assigned), groups, and appointments.

Leading or assisting with educational, recreational, and recovery-focused activities.

Using de-escalation techniques when clients become upset or agitated.

Documenting client behaviors, incidents, and progress accurately.

Maintaining a safe, clean, and therapeutic environment.

Communicating with counselors, nurses, and other treatment team members about client concerns.

Assisting with transportation, admissions, discharges, or room checks, depending on the program

• Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
• Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
• Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
• Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
• Mentored junior staff members, providing guidance on best practices while nurturing their professional growth trajectories over time.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Enhanced team productivity through effective delegation, task prioritization, and clear communication.

• Prosper Integrated Healthcare, LLC

• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Developed strategic plans, setting clear objectives and achievable milestones for the team.
• Managed cross-functional teams for successful project completion within deadlines and budgets.
• Successfully management of a team.
• Support care providers by ensuring patient needs are addressed and met.
• Gather and distribute supplies and documents.
• Respond to patient concerns and questions.
• Direct individuals to correct locations for appointments and services.
• Obtain vital sights and document all data.
• Participate in workshops and monthly community events.
• Followed health system guidelines at all times to ensure accurate care.
• Adhered to HIPPA requirements and maintained confidentiality.