Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Aslan Mammedov

Aslan Mammedov

Baku City

Summary

Dedicated customer service professional with strong problem-solving and communication skills. Proven ability to resolve technical issues and enhance customer satisfaction through effective inquiry handling.

Overview

3
3
Languages
2
2
years of professional experience

Work History

Intellectual City LTD, Baku

Call Center Specialist
Baku, Azerbaijan
09.2023 - 07.2025

Key Responsibilities:

  • Handled inbound and outbound customer calls, providing accurate information about services.
  • Assisted clients in resolving technical and service-related issues.
  • Processed customer requests and forwarded complex cases to relevant departments.
  • Improved communication and problem-solving skills by working in a fast-paced environment.

Wolt

Courier
Baku,Azerbaijan
06.2023 - 09.2023

Key Responsibilities:

  • Picked up and delivered customer orders in a timely and professional manner.
  • Planned and followed efficient delivery routes to ensure on-time deliveries.
  • Maintained communication with customers and support teams regarding delivery status.
  • Handled food and retail orders with care to ensure product quality and customer satisfaction.
  • Verified order accuracy before delivery.
  • Managed multiple deliveries while meeting service and performance standards.
  • Used mobile applications and GPS navigation tools for order tracking and route optimization.
  • Provided excellent customer service and resolved basic delivery-related issues.
  • Followed company policies and safety regulations during deliveries.
  • Maintained a high level of reliability, punctuality, and professionalism.

Education

Bachelor of Science - Computer engineering

Azerbaijan Technical University
Baku,Azerbaijan
07-2025

Skills

  • Customer service
  • Technical support
  • Communication skills
  • Problem solving
  • Adaptability
  • Punctuality
  • Conflict resolution
  • Attention to detail
  • Team collaboration
  • Time management

Languages

Russian
Native
Native
English
Intermediate (B1)
B1
Turkish
Intermediate (B1)
B1

Timeline

Intellectual City LTD, Baku

Call Center Specialist
09.2023 - 07.2025

Wolt

Courier
06.2023 - 09.2023

Bachelor of Science - Computer engineering

Azerbaijan Technical University
Aslan Mammedov