Open To Work
Olga Rodriguez
Sierra Vista
Work Preference
Summary
Bilingual Medical Assistant with expertise in patient care, medical scheduling, and insurance prior authorizations. Proven ability to coordinate patient care, maintain accurate medical records, and deliver exceptional customer service in fast-paced environments. Strong communicator and problem-solver, seeking a remote role in patient scheduling, access, or insurance authorization to enhance patient experiences.
Overview
7
7
years of professional experience
Work History
Healthcare Scheduler
Banner Health
Phoenix
07.2022 - 02.2023
- Managed appointment scheduling and confirmations for efficiency.
- Entered and maintained accurate patient and appointment data in computer systems.
- Handled incoming calls and directed voicemails to correct departments.
- Responded to incoming calls and guided callers to the right department.
Caregiver
A to Z Homecare
Phoenix
07.2018 - 02.2021
- Administer medication according to prescribed schedules and dosages
- Assist clients with daily personal care tasks, including hygiene and grooming
- Prepared nutritious meals and shopped for groceries and essentials to support clients' health and well-being
- Transported clients to appointments, errands, and activities to ensure timely access to necessary services
Medical Assistant
Estrella Pediatrics
Phoenix
09.2015 - 08.2020
- Prepared treatment rooms and ensured proper sanitation protocols.
- Collected and processed laboratory samples for testing.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Scribe for physicians during patient visit
- Electronically ordered lab tests and x-rays to facilitate patient diagnosis.
- Sterilized and set up medical instruments for safe and efficient procedures.
- Managed front desk operations by checking in patients and scheduling appointments to streamline patient flow.
- Translate for Spanish-speaking patients during visit
- Ensured compliance with HIPAA, CLIA, and OSHA regulations to maintain patient safety and confidentiality.
Medical Assistant- Endocrinology and Diabetes
Phoenix Children's Hospital
Phoenix
02.2019 - 06.2019
- Documented vital signs, growth parameters, medical histories, and symptoms in electronic health record to ensure comprehensive patient data tracking
- Relayed critical patient information to licensed health care provider to facilitate informed clinical decision-making
- Performed venipuncture procedure to obtain glucose levels and hemoglobin- A1c
- Administered routine screening tests to evaluate patient conditions.
- Conducted point of care testing in clinical settings.
- Coordinated prior authorization processes for patient medications to ensure timely access to necessary treatments
Education
Medical Assisting Diploma - Graduate
Arizona College
12-2014
Skills
- Patient scheduling
- Scheduling Software
- Electronic health records
- Data entry
- Patient assessment
- Medical scribe
- Infection control
- Equipment sterilization
- Healthcare regulations
- Microsoft Office
- Email management
- Bilingual-English and Spanish
Timeline
Healthcare Scheduler
Banner Health
07.2022 - 02.2023
Medical Assistant- Endocrinology and Diabetes
Phoenix Children's Hospital
02.2019 - 06.2019
Caregiver
A to Z Homecare
07.2018 - 02.2021
Medical Assistant
Estrella Pediatrics
09.2015 - 08.2020
Medical Assisting Diploma - Graduate
Arizona College