Olivia Zurn
Mesa
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
2020
2020
years of post-secondary education
Work History
Server/Bartender
Native Grill & Wings
Chandler
07.2024 - 03.2025
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders accurately and communicated them to the kitchen staff.
- Managed cash register transactions and processed payments efficiently.
- Handled customer inquiries and resolved issues professionally and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server/Bartender
Outback Steakhouse
Chandler
05.2022 - 02.2024
- Arranged bottles and glasses behind bar to make attractive displays.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Stocked ice bins and coolers as needed throughout shift.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Education
Valley Christian Schools
Chandler, AZSkills
- Customer service
- Cash handling
- Order accuracy
- Bar management
- Time management
- Effective communication
- Problem solving
- Stress management
- Safe food handling
- Responsible beverage service
Timeline
Server/Bartender
Native Grill & Wings
07.2024 - 03.2025
Server/Bartender
Outback Steakhouse
05.2022 - 02.2024
Valley Christian Schools