Onna Griffin
Mesa
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
Work History
Shift Leader
Dunkin' Donuts
Mesa
01.2024 - 01.2026
- Supervised team to ensure efficient operations during busy shifts.
- Trained new employees on customer service and product preparation standards.
- Managed inventory levels and restocked supplies to meet demand.
- Assisted customers with orders, resolving issues promptly and professionally.
Assistant Manager
Hungry Howie’s
Mesa
08.2023 - 12.2024
- Supervised daily operations in a fast-paced pizza restaurant environment.
- Trained and mentored new staff on customer service standards.
- Managed inventory levels and coordinated supply orders for kitchen needs.
- Ensured compliance with health and safety regulations during food preparation.
- Facilitated communication between front and back of house teams for smooth operations.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
General Manager
Mcdonalds
Mesa
02.2021 - 07.2023
- Managed daily operations to ensure efficient service and customer satisfaction.
- Trained and developed staff to maintain high performance and teamwork.
- Oversaw inventory management to ensure adequate stock levels and minimize waste.
- Coordinated team schedules to optimize labor resources and coverage during peak hours.
- Conducted regular performance reviews to provide feedback and foster employee growth.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
Server Manager
Applebee's Grill + Bar
Mesa
09.2020 - 01.2022
- Managed daily operations and workflow of server team.
- Trained new staff on customer service standards and procedures.
- Ensured compliance with health and safety regulations during service.
- Implemented training programs to enhance service efficiency and quality.
- Coordinated schedules to optimize staff coverage during peak hours.
- Resolved customer complaints promptly to maintain guest satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
Education
Astravo
Apache Junction, AZSkills
- Inventory management
- Customer service
- Staff training
- Operational supervision
- Schedule coordination
- Time management
- Adaptability
- Critical thinking
- Effective communication
- Employee relations
- Team supervision
- Employee scheduling
- Strong verbal and written communication
Languages
English
Timeline
Shift Leader
Dunkin' Donuts
01.2024 - 01.2026
Assistant Manager
Hungry Howie’s
08.2023 - 12.2024
General Manager
Mcdonalds
02.2021 - 07.2023
Server Manager
Applebee's Grill + Bar
09.2020 - 01.2022
Astravo