Oriana Lerma
Maricopa
Summary
Seeking a role that leverages skills and strengths in a forward-thinking environment to develop and enhance abilities. Committed to continuous learning and professional growth for excellence in chosen field. Eager to take on new challenges and drive success for both self and organization.
Overview
10
10
years of professional experience
Work History
Eligibility Interviewer
State of Arizona
03.2021 - 07.2025
- Exhibit skill and diplomacy in working with clients facing challenging and personal situations.
- Collect and gather information to conduct interviews to make eligibility determinations for medical, food, and financial assistance.
- Verify client information by interacting with internal and external customers, and federal, state, and local entities.
- Adhere to state agency standards in a high-volume call center, measured by metrics and standards related to service levels, accuracy, and timeliness.
- Analyzed complex eligibility cases, providing accurate resolutions.
Health Screener
Yuma Regional Medical Center
01.2020 - 03.2021
- Transport patients to and from their destination while ensuring patient safety and comfort by complying with established policies and procedures.
- Take temperatures of individuals entering the facility using an infrared thermometer.
- Complete COVID-19 screening questions with all individuals entering the building.
- Ensuring all individuals entering the clinics are wearing masks or handing out masks as necessary.
- Conducted comprehensive health screenings to identify potential health risks and ensure patient safety.
Account Manager
Quote Runner
09.2018 - 01.2019
- Collaborated with Sales team to onboard clients and enhance relationships.
- Maintained client satisfaction by delivering exceptional service.
- Served as primary contact for building long-term customer relationships.
- Assisted customers via email, phone, online presentations, and in-person meetings.
- Analyzed customer usage of services to optimize experience.
- Processed online payments efficiently.
Admissions Assistant/Receptionist
Celerion - Translating Science To Medicine
10.2015 - 02.2018
- Facilitate Patient Registration, EMR, data entry, Social Security checks, and Insurance policies.
- Manage participant stipend payments and payroll processing.
- Provide direct patient care assistance.
- Support preparation and maintenance of participant activities including screening, training, physicals, and evaluations.
- Contact participants for appointment scheduling and lab result callbacks.
Education
Associate of Arts - Health Administration
Maricopa Community Colleges, Mesa Community College
Mesa, AZ01-2029
High school or equivalent - High School
Harvest Preparatory Academy
Yuma, AZ05.2015
Skills
- Microsoft Outlook
- Schedule management
- Accounts Payable
- Data Entry
- QuickBooks
- Insurance sales
- Customer Service
- Microsoft Excel
- Microsoft Office
- Organizational Skills
- Healthcare management
- Interview techniques
- Documentation and paperwork
- Confidentiality
- Verbal communication
Languages
Spanish - Fluent
English - Fluent
Timeline
Eligibility Interviewer
State of Arizona
03.2021 - 07.2025
Health Screener
Yuma Regional Medical Center
01.2020 - 03.2021
Account Manager
Quote Runner
09.2018 - 01.2019
Admissions Assistant/Receptionist
Celerion - Translating Science To Medicine
10.2015 - 02.2018
High school or equivalent - High School
Harvest Preparatory Academy
Associate of Arts - Health Administration
Maricopa Community Colleges, Mesa Community College
Similar Profiles
Alex CorbinAlex Corbin
Business Operations Case Aide/ Archive Assistant at State of ArizonaBusiness Operations Case Aide/ Archive Assistant at State of Arizona
Damitra AdamsDamitra Adams
Benefits Eligibility Specialist at State of ArizonaBenefits Eligibility Specialist at State of Arizona
Diana AcunaDiana Acuna
Human Services Specialist at State of ArizonaHuman Services Specialist at State of Arizona
Kristine KinelKristine Kinel
Food and Beverage Manager/Event Sales Coordinator at Lone Tree Golf ClubFood and Beverage Manager/Event Sales Coordinator at Lone Tree Golf Club
Anthony EasawAnthony Easaw
Maintenance/Warehouse Worker at Maricopa Unified School DistrictMaintenance/Warehouse Worker at Maricopa Unified School District