Oscar A. Gonzalez
San Luis
Summary
Experienced with eligibility assessments and client interviews, ensuring accurate and efficient evaluations. Utilizes strong communication and analytical skills to address client needs and streamline processes. Knowledge of regulatory requirements and effective problem-solving methods enhances service quality and client satisfaction.
Overview
10
10
years of professional experience
Work History
Eligibility Interviewer
Department of Economic Security
05.2024 - Current
- Maintained a high level of knowledge regarding program regulations, policies, and procedures to ensure accurate determination of eligibility.
- Demonstrated empathy towards clients facing challenging situations while maintaining professionalism during all interactions.
- Conducted thorough research on complex cases, enabling accurate determinations while adhering to established guidelines and regulations.
Detention Officer I
Yuma County Juvenile Court
04.2023 - 05.2024
- Wrote daily reports and maintained logs of juvenile activities and behaviors.
- Attended to feeding, housing, and physical well-being of juveniles.
- Created and maintained positive relationships with juveniles to build rapport and trust.
- Supervised and controlled behavior of juveniles.
Security Guard
Mitchells Merchant Patrol
10.2022 - 04.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
CUSTOMER SERVICE ADVOCATE
Convey Health Solutions
12.2021 - 10.2022
- Administer all customer orders, manage requests and resolve associate issues for customers
- Manage internal and external customers and provide necessary customer support
- Maintained current knowledge of company policies, products and marketing initiatives to better serve each customer.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
SECURITY GUARD
Mitchell Merchant Patrol
10.2020 - 12.2021
- Looking out for people's safety and protecting the property
- Patrolling premises regularly to maintain order and establish presence
- Supervise grounds, employee entrances and exits and security officers on duty
- Recorded incident reports with detailed accounts of occurrences.
SECURITY OFFICER
Securitas Security Services USA
03.2018 - 10.2020
- Monitoring and authorizing entrance of vehicles or people in the property
- Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors
- Looking out for people's safety and protecting the property.
CUSTOMER SERVICE TECHNICIAN
Sears Holding Corporation
11.2017 - 03.2018
- Resolving customers technical issues with their service or equipment
- Responding to customer technical service requests
- Troubleshooting technical issues.
CUSTOMER SERVICE ADVOCATE
Convey Health Solutions
10.2016 - 10.2017
- Administer all customer orders, manage requests and resolve associate issues for customers
- Manage internal and external customers and provide necessary customer support
- Maintained current knowledge of company policies, products and marketing initiatives to better serve each customer.
CUSTOMER SERVICE REPRESENTATIVE
Advanced Call Center Technologies
05.2015 - 10.2016
- Attend customer calls for any inquiries, concerns, service modifications, or possible complaints
- Attempt to find a solution to address customer's concern and try to offer more suitable services or upgrades to prevent future issues
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Some College (No Degree) -
Arizona Western College
Yuma, AZHigh School Diploma -
San Luis High School
05.2014
Skills
- Customer support
- Quality
- Report writing
- Data entry
- Documentation and reporting
- Confidentiality
- Policy interpretation
Education
true
Timeline
Eligibility Interviewer
Department of Economic Security
05.2024 - Current
Detention Officer I
Yuma County Juvenile Court
04.2023 - 05.2024
Security Guard
Mitchells Merchant Patrol
10.2022 - 04.2023
CUSTOMER SERVICE ADVOCATE
Convey Health Solutions
12.2021 - 10.2022
SECURITY GUARD
Mitchell Merchant Patrol
10.2020 - 12.2021
SECURITY OFFICER
Securitas Security Services USA
03.2018 - 10.2020
CUSTOMER SERVICE TECHNICIAN
Sears Holding Corporation
11.2017 - 03.2018
CUSTOMER SERVICE ADVOCATE
Convey Health Solutions
10.2016 - 10.2017
CUSTOMER SERVICE REPRESENTATIVE
Advanced Call Center Technologies
05.2015 - 10.2016
High School Diploma -
San Luis High School
Some College (No Degree) -
Arizona Western College
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