Ought Xayaraj
Queen Creek
Summary
Dynamic IT professional with extensive experience at Foresighttech, excelling in Active Directory management and hardware troubleshooting. Proven ability to optimize processes and deliver exceptional user support, effectively addressing diverse technical challenges. Adept at collaborating with teams to enhance system performance and ensure seamless operations in fast-paced environments.
Overview
17
17
years of professional experience
Work History
IT Assistant
Foresighttech
Tempe
08.2023 - Current
- Created user accounts in Active Directory and managed user access privileges.
- Managed user accounts within an Active Directory environment.
- Set up and configured system user hardware and software applications.
- Install and set up the commercial printer. Install printer drivers. Resolved printer and scanner problems.
- Troubleshot hardware/Sofware issues and worked to facilitate repairs for end users.
- Identified needs of users promptly and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cashier
Casino Arzona/Talking Stick Resort and Casino
01.2023 - 08.2025
- Responsible for the operation of assigned bank or window according to procedures and regulations
- Verifies incoming Currencies on assigned bank or window during shift changes
- Operates coin and currency counting equipment
- Completes or verifies transfers to and from the vault, cage, slots, poker table games, cash devices, or other cash handling areas across the casino
- Transports funds with carts to and from the vault, cage, slots, poker, table games, cash devices, or other cash handling areas across the Casino for maintaining up-to-date knowledge of all applicable regulations under the Code of Federal Regulations, Title 31, Chapter X, by attending Title 31/Anti-Money Laundering training, provided by Casino Arizona
Field Service Technician
CompuCom Inc.
01.2019 - 01.2023
- My Daily Responsibilities is going to customer sites and making sure their POS Systems is in operating order
- Traveling to Customer Store Site for in Person follow up visits
- Also, Testing WiFi Signals, Installing Software programs on PC and Hardware Kits
Field Service Technician/Data Control Analysis
NCR Inc.
01.2009 - 01.2018
- My Daily Responsibilities were to Attend Team Meetings for Company Goals and Commits
- Help troubleshoot POS systems, data control units in Data Centers
- Help install/uninstall software and programs
- Supported the DOJ Data Centers, Router Systems and Switches
- Help Fix ATM’s at banks and Customers POS Systems
Education
CISCO SWITCH & ROUTER CERTIFICATION - A+ Course
01.2010
General Studies -
MESA GATEWAY COMMUNITY COLLEGE
01.2002
High School Diploma -
SOUTH HIGH SCHOOL
BAKERSFIELD, CA01.1995
Skills
- Active Directory management
- Hardware troubleshooting
- Software installation
- User support
- Network configuration
- Process optimization
- Soldering
- Create Ethernet (Cat5/6) and RJ45 cables
Hobbies and Interests
- Love Spending time with Family and Friends
- Enjoy Eating and trying new restaurants
- Love to Serve in my Community, of Queen Creek, Church and Participating in the ACTS Ministries
Timeline
IT Assistant
Foresighttech
08.2023 - Current
Cashier
Casino Arzona/Talking Stick Resort and Casino
01.2023 - 08.2025
Field Service Technician
CompuCom Inc.
01.2019 - 01.2023
Field Service Technician/Data Control Analysis
NCR Inc.
01.2009 - 01.2018
CISCO SWITCH & ROUTER CERTIFICATION - A+ Course
General Studies -
MESA GATEWAY COMMUNITY COLLEGE
High School Diploma -
SOUTH HIGH SCHOOL