PATRICK HAILEY
Phoenix
Summary
Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Server
Federal Pizza
Phoenix
06.2025 - Current
- Provided exceptional customer service in a fast-paced restaurant environment.
- Took and processed customer orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Assisted in training new servers on menu items and service standards.
- Engaged with customers to enhance their dining experience through friendly interactions.
Program Participant
Faithland Recovery Center
Phoenix
12.2024 - 06.2025
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Front End Associate
Walmart
Tucson
05.2024 - 11.2024
- Executed financial transactions at service desk, facilitating cashiering and customer service at kiosks.
Cook's Assistant
Whataburger
Tucson
11.2022 - 05.2024
- Ensured compliance with food safety practices and sanitation guidelines.
- Sanitized pots, pans, utensils, and kitchen equipment with approved cleaning supplies.
- Assisted in setup and breakdown of kitchen stations for efficient workflow.
- Monitored food temperatures, discarding improperly stored items.
- Reduced kitchen accidents by maintaining high cleanliness and organization standards.
- Prepared specialty items including sandwiches and salads per customer specifications.
Customer Service Manager
Walmart
Tucson
12.2021 - 12.2022
- Increased customer retention rates through effective problem-solving and relationship management.
- Reduced customer complaints by proactively addressing issues with efficient solutions.
- Cultivated strong relationships with key clients, ensuring timely resolution of needs.
- Streamlined support processes to enhance customer satisfaction and implement new strategies.
Education
Adult Diploma -
Washoe High School
Reno, NevadaSome College (No Degree) - Business Management
Strayer University
Virginia Beach Skills
- Staff training and education
- Cash handling proficiency
- Mentoring and coaching
- Customer relations management
- Customer-focused strategies
- Microsoft Office applications
- Excel and Outlook skills
- Customer service excellence
- Order accuracy assurance
- Food safety compliance
- Conflict resolution
- Attention to detail
- Cleanliness maintenance
Certification
- Food Handler
- Title IV Arizona Responsible Alcohol Service
Timeline
Food Server
Federal Pizza
06.2025 - Current
Program Participant
Faithland Recovery Center
12.2024 - 06.2025
Front End Associate
Walmart
05.2024 - 11.2024
Cook's Assistant
Whataburger
11.2022 - 05.2024
Customer Service Manager
Walmart
12.2021 - 12.2022
Adult Diploma -
Washoe High School
Some College (No Degree) - Business Management
Strayer University