Paul Riley
Chandler
Summary
Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.
Overview
11
11
years of professional experience
Work History
Field Service Technician
Raymond West
Phoenix, AZ
12.2024 - Current
- Diagnosed and repaired malfunctioning equipment, ensuring optimal performance and minimal downtime.
- Conducted routine maintenance on material handling systems to enhance reliability and efficiency.
- Collaborated with clients to assess service needs and provide tailored solutions for operational improvement.
- Trained junior technicians on best practices for equipment repair and maintenance procedures.
- Implemented preventive maintenance schedules, reducing the frequency of emergency repairs by improving system readiness.
Service Advisor
Sanderson Ford
Glendale, AZ
02.2024 - 11.2024
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Service Advisor
Larry H. Miller
Mesa, AZ
01.2022 - 02.2024
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Identified and resolved discrepancies and errors in customer accounts.
Service Technician
Larry H. Miller
Mesa, AZ
05.2020 - 01.2022
- Inspected equipment to diagnose operational issues.
- Evaluated systems according to predetermined checklist and noted issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Tested systems, noting issues and completing preventive maintenance.
Service Technician
Earnhardt Ford
Chandler, AZ
03.2018 - 05.2020
- Inspected equipment to diagnose operational issues.
- Evaluated systems according to predetermined checklist and noted issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
Able Bodied Seaman
Marquette Transportation Company
Lockport, LA
04.2015 - 10.2017
- Inspected and tested fire fighting and lifesaving equipment stored on vessels.
- Assisted vessel leadership in developing drills and procedures for on-board emergencies and implementing training procedures for crew members.
- Completed routine cleaning and sanitization of vessel and equipment.
- Communicated instructions for tasks clearly and concisely to promote comprehension.
- Studied and memorized maritime terms and references.
- Assisted in boatman overboard recovery using maritime equipment, remaining calm, and composed.
- Repaired external structure of vessel to maintain proper working order and minimize downtime.
- Scanned seas while navigating ship to quickly spy obstacles that could endanger vessel.
- Manned small boats and winches and performed minor repairs and maintenance work to keep vessels in service.
- Cleaned lifesaving equipment to keep it in active service and ready for emergency and crisis situations.
- Identified, reported and completed necessary equipment repairs.
- Instructed and monitored students and new employees in training.
- Maintained Engine rooms and performed regular maintenance on main engines along with other imperative equipment.
Education
No Degree - General Studies
Indiana University Southeast
New Albany, INCommercial Diving - Commercial Diving
Divers Academy International
Sicklerville, NJ05-2007
High School Diploma -
Floyd Central High School
Floyd Knobs, IN05-1999
Skills
- Clerical Support
- Quality Control
- Cost Estimation
- Computer Skills
- Regulatory Compliance
- Time tracking
- Work Documentation
- Technical Support
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Customer service
- Team Operations
Timeline
Field Service Technician
Raymond West
12.2024 - Current
Service Advisor
Sanderson Ford
02.2024 - 11.2024
Service Advisor
Larry H. Miller
01.2022 - 02.2024
Service Technician
Larry H. Miller
05.2020 - 01.2022
Service Technician
Earnhardt Ford
03.2018 - 05.2020
Able Bodied Seaman
Marquette Transportation Company
04.2015 - 10.2017
Commercial Diving - Commercial Diving
Divers Academy International
High School Diploma -
Floyd Central High School
No Degree - General Studies
Indiana University Southeast
Fred Award.
The Fred Award is an award my company does based off the book "The Fred Factor" for exceptional customer service. I was nominated by one of my customers. I got the award last year after taking over a troubled account and getting it back in shape.